We are currently looking for an experienced Implementation Specialist to join our growing onboarding team. You will work with other team members to ensure our customers are successful using our software platform and their business goals are exceeded every time.
Fusebill offers a fast-paced, innovative environment where you will be empowered to deliver our high-quality software to our respected customers. We balance this with a respectful, healthy environment and lifestyle. At Fusebill integrity and reliability are as important as talent and effort. At Fusebill the team always comes first.
Responsibilities:
You will be responsible for the effective delivery of onboarding services and training to our new customers and for ensuring their experience from contract signature to go-live and beyond is as awesome as it should be. You will work with other customer-facing teams at Fusebill to guide our customers through the entire process from initial contact through to production and post-live support.
You will also help to establish project management practices and techniques which will improve the scalability and consistency of our service delivery across the entire team as it grows.
Some travel, primarily within Canada and the US, may be required from time to time; occasionally this may also include international travel.
Required Experience:
1-3 years of experience in a professional services delivery capacity, including at least 1 as a project manager or engagement manager
Working level knowledge of CRM tools, ideally Salesforce
Advanced/expert knowledge of MS Excel
Excellent writing skills and comfortable with MS Office products
Experience with project management concepts and processes
Excellent customer-facing communication skills both written and verbal
University degree in a technology or accounting/finance related field desirable
Desired Experience:
Basic understanding of financial and accounting principles and SaaS metrics
Previous e-commerce or fintech experience
Experience with HTML/CSS
Knowledge and understanding of API considered an asset
Fusebill Offers:
A place for continuous learning and growth
Flexible work hours
A competitive salary
Comprehensive benefits
A fun, collaborative working environment
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