Fuzz Wax Bar- Kitsilano Looking for Front Line- Reception at Vancouver, BC Full Time

Who We Are: Fuzz Wax Bar is Canada’s leading provider of membership-based wax services.We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.
A Little Bit About Us
Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax Bar in 2012 with just sweat and tears, and unlimited dreams. Since then Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service. Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space. At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.
The Role
The Frontline at Fuzz Wax Bar is a passionate customer-service expert who loves transforming a regular experience into a memorable one, every day. They are interested in all things waxing, product sales and educating clients on pre and post wax care services.
Does this sound like you? We’d love to hear from you!
RESPONSIBILITIES
Ensuring outstanding levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
Be a schedule master and optimize appointment bookings to increase location efficiency
Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes conversations
Prides in achieving optimal sales success and excels in sanitation standards
Maintains an awareness and interest of all things Fuzz, including membership perks and product benefits
Answers calls and emails in a professional way
Contributes to a positive and inclusive work environment 
QUALIFICATIONS
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one’s enthusiasm from interacting with customers and wax-care products and services Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
Ability to work without necessary supervision and deliver high results
Strong cognitive skills, including decision making and financial analysis
High level of ethics, values, integrity, and trust
Flexible availability –Fuzz general operating hours are 7 days a week, 7am to 9pm and Schedule will require to cover a mix of opening shifts, closing shifts and weekends
We CLEAN, like ALL DAY. We are 100% gender neutral, inclusive of all bodies.
WHAT FUZZ OFFERS
Competitive wages 
Predictable schedule, thanks to a membership-based clientele
Employee health benefits program 
Complimentary waxing  
20% off Fuzz products and 15% off all other retail 
Fuzz employee referral program
Full Fuzz training and ongoing learning 
Professional growth opportunities

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

Salary: $16.00-$19.00 per hour

Additional pay:

• Commission pay
• Overtime pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

COVID-19 considerations:
We 100% go above and beyond all regulations, always

Ability to commute/relocate:

• Vancouver, BC V6K 3C5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Expected start date: 2022-04-18