Responsibilities
As a Front of House Manager at GameTime you will be responsible for the following:
Achieving the highest service standards and exceeding high guest expectations daily
In conjunction with the FOH/BOH management teams, accomplish human resources objectives by recruiting, selecting, orienting, assigning scheduling, and reviewing
Effectively enforce company policies and procedures
Achieve operational objectives of all outlets by implementing productivity, quality, and standards of service
Work closely with the Events staff to ensure successful day-to-day operations of private dining events
Resolve associate and/or guest conflict through service recovery and implement change when necessary
Estimate food and beverage consumption and place orders with suppliers
Maintain budget and employee records
Create an engaging and energetic environment where all associates work as a team
Generate growth and restaurant sales through marketing initiatives
Qualifications
A minimum of 2 years of progressive experience within the hospitality industry
Experience in a similar environment
Self-starter, flexible, and able to work independently
Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
Ability to conduct written and verbal performance reviews
Strong business acumen
Must possess excellent verbal and written communication skills
Exceptional organizational skills
Possess five values that define our people:
Hospitality – Enhancing the dignity, comfort, and well-being of Our People.
Authenticity – Being forthright, truthful, and transparent with Our People.
Quality – Working to always improve the experience of Our People.
Fun – Bringing the spirit of laughter, celebration, sharing, and joy to Our People.
Courage – Acting with conviction in the balanced interest of Our People.
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