GaN Systems Looking for Inside Sales- Field Sales Support at Ottawa, ON Full Time

GaN Systems is the global leader in GaN power semiconductors with the largest portfolio of transistors that uniquely address the needs of today’s most demanding industries including data center servers, renewable energy systems, automotive, industrial motors, and consumer electronics.

As a market-leading innovator, GaN Systems makes possible the design of smaller, lower cost, more efficient power systems. The company’s award-winning products provide system design opportunities free from the limitations of yesterday’s silicon. By changing the rules of transistor performance, GaN Systems is enabling power conversion companies to revolutionize their industries and transform the world.

GaN Systems has proven GaN’s quality, reliability, and value to major customers across the globe, and now we are expanding our Customer Operations team to provide more customer service, program management and customer quality to our major global customers. We are seeking talented individuals with an understanding of what it takes to win, to support, and to keep winning at major customers across the world. If you have experience in customer quality, customer program management, customer service or inside sales, we are expanding! If you are interested in joining a fast-growing leader in the wide bandgap semiconductor industry, poised to grow with the growth of datacenters, electric vehicles, green energy, and exciting new consumer products, then you should join GaN Systems. For more information, please visit: www.gansystems.com

Job Description:
Ensure GaN Systems’ success in the market by maximizing sales of GaN Systems power semiconductor products.

Responsibilities:
Support the outside sales team in all aspects of support through Netsuite Management including but not limited to:

Update leads from marketing

Create New customers

Create and update opportunities

Enter and update Registrations

Gather and enter forecast data

Create and process sample requests

Create and follow through on expedite requests

Create and follow through on RMA requests

Create and update quotes

Provide updated reports including backlog, forecasts, open action items

Update and track customer case records

Update and track internal change requirements

Support customers with up-to-date reports on backorders, registrations, expedite requests, and inventory.

Qualifications:
Advanced ability in data entry and attention to detail.

Outstanding organizational and time management skills.

Experience of inside sales or customer service in the semiconductor or power electronics industry.

Excellent communication skills, both written and spoken. Able to engage with customers as needed.

Strong, proactive team worker, who can fit into GaN Systems strongly team-oriented culture.

Skills:
A data focused; service oriented individual, comfortable with working in a fast paced, multi-tasking environment. Must have a keen sense of detail and prioritize what needs attention. Must have a sense of urgency and ability to work under pressure. Capable of managing multiple priorities with an accountable, can do attitude.

Experience:
Minimum of 2 years inside sales/customer service experience preferred. Competent with Netsuite, systems and processes with the ability to develop and learn new ones. English language is a must. Ability to speak Mandarin is an asset. Experience in the semiconductor conductor or power electronics related field will be an advantage.

Education:
A bachelor’s degree in business, administration, commerce, marketing, or engineering is preferred.

We sincerely thank all applicants for their interest, however only qualified candidates will be contacted.

GaN Systems is an Equal Opportunity Employer. We are committed to equal treatment of all applicants and employees without regard to race, color, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs. Information related to accommodation measures will be treated as confidential.