GatedTalent – Connecting Top Executive Search Firms And Executives Looking for Head of Operations for an Ecommerce Company (Remote Worldwide) at Greater Ottawa Metropolitan Area Full Time

An executive recruiter is seeking a motivated Head of Operations with experience overseeing the day-to-day operations of a company, coupled with the ability to skilfully motivate team members to strive harder and achieve their outcomes. The perfect candidate is proactive and goes above and beyond expectations. A strategic leader with excellent problem-solving abilities and someone who is vocal about identifying and addressing problems or faults. Additionally, you’ll be results-driven leader who can set departmental OKRs or KPIs and review them regularly.

Fully Remote (work from anywhere in the world).

Location: Europe and Canada.

Your responsibilities will include (but are not limited to):

• Directly overseeing the company’s day-to-day operations (including service delivery), HR, supply chain, project management, and accounting/finance functions, as well as employee productivity.
• Collaborating closely with the founders to implement operational processes and business strategies aligned with the company’s goals.
• Strategizing the growth of operations in line with growth trajectory, ensuring backend and infrastructure can support expansion without any disruptions.
• Developing and implementing Standard Operating Procedures (SOPs) and policies that promote the company culture and vision.
• Conducting team performance reviews to ensure alignment with goals and maintain trajectory towards achieving them.
• Setting and monitoring operations performance using OKR/KPI tracking, establishing corrective measures as needed, and preparing detailed reports for current and forecasting purposes.
• Managing staff professional development and engagement opportunities, and maintaining overall operational accountability across the company.
• Ensuring effective recruiting, onboarding, professional development, performance management, and retention.

Requirements

• Excellent written and verbal communication skills in English.
• Minimum of 3 years of experience in executive/leadership positions within Operations.
• Minimum of 3 years of experience working in the Ecommerce industry.
• Proven track record of building, leading, and managing operations teams and delivering high-impact projects within short timelines.
• Ability to develop and enhance effective agency operational systems, metrics, and processes.
• Good understanding of data analysis and performance metrics (OKRs, KPIs).
• Experience in hiring and building teams based on company needs.
• Familiarity with Project management tools, preferably Notion and ClickUp.
• Supply chain.

Benefits

• Flexible Vacation Days.
• Comprehensive Sick Leave.
• Fully Remote (work from anywhere in the world).

This Position Is Perfect For You If…

• You’re a Strategic Leader. Built on integrity and honesty, you excel at building the best teams. Your leadership and coaching qualities make you someone the entire team looks up to. As a leader, you possess a knack for seeing the bigger picture and anticipating long-term outcomes while making decisions.
• You’re an Analytical Problem Solver. You demonstrate strong analytical skills and take a data-driven approach to problem-solving. With sharp attention to detail, you can identify inefficiencies in strategies and devise creative solutions based on your analysis.
• You have a Learning and Growth Mindset. You have a learning and growth mindset. While you may not be expected to know everything from the start, you are motivated and quick to learn new information. You acknowledge that everything can always be improved and approach each challenge with a positive ‘can-do attitude.’

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