Log In
Sign Up
Driven by Possibility
Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations.
We don’t rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. We invest continually in R&D and technology, so our products not only outperform industry standards; they exceed our customers” demanding expectations. We invest in our people, bringing real-world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow. And we are constantly expanding our product catalog and value-added service offerings to support every facet of our customers’ operations. In the most extreme environments and those more familiar, Gates is there with the right product, in the right place at the right time. Whether building original equipment or maintaining products in the aftermarket, we enable companies in every industry to be more efficient, productive, and profitable. We are Gates.
POSITION SUMMARY:
Is responsible for customer shipments and ASNs being sent on a time restricted basis. Responsible for shipping documents and ensuring truck companies are notified of shipment. Quick decision making and communication skills will be beneficial to determine what quantities to ship, how to prioritize locations and how to proceed with line down critical situations if we cannot satisfy customer requirements 100%. To operate and maintain all programs, systems, and objectives as defined by the facility quality policy and espousing our Gates Quality Commitment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer releases are pulled daily. Shipping documents, BOL and customs documents necessary for customer shipments and border crossing are created. Ensure that shipments are made as per customer requirements considering date needed, shipping method and cost effectiveness are in consideration. Act as Customer service liaison for shipping companies to ensure customer shipments are made in a timely manner with tracking ability. Maintenance of customer files, websites, contacts and accuracy to ensure customer needs are met (for supplier ratings from customer). Stats Canada file is maintained and sent into stats Canada monthly. Analyze all customer releases for lead time and quantity violation.
Other duties may be assigned beyond the core functions listed below.
1
25%
Preparing shipping documents / ensuring all appropriate carriers are set up
2
25%
Assisting customers via email inquiries / requests
3
15%
Maintaining customer files / manuals / contact lists
4
15%
Monitoring customer portals, and completing various required tasks as set out by the customer
5
10%
Ensuring customers are not in violation of required lead time
6
5%
Providing any requested reports from management or other internal personnel
SUPERVISORY RESPONSIBILITIES:
Functions as an individual contributor with no supervisory responsibilities
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Three years of post-secondary in related field of equivalent experience with three years of experience in customer service and sales.
- Experience in the automotive industry would be essential. Experience in developing customer relationships and inquiries.
- Knowledge of SolarSoft, Ford, GM, Nissan, Subaru and Chrysler portals are essential
REQUIRED SKILLS:
- Experience in partnering with business leaders on developing and driving global initiatives.
- High Level interpersonal and leadership skills; must be able to influence and coach across multiple levels within the company and locations; including establishing global partnerships.
- Ability to staff and develop an effective and capable team.
- Demonstrated understanding of regulatory environments
- Demonstrated business acumen
- Change management leadership capability
- Experience with acquisition integration preferred.
- Good organizational skills; professional telephone and communication skills;
- Attention to detail and accuracy are imperative.
- Possess knowledge of data processing, e-mail, fax, and photocopy and Microsoft office including Excel.
- Strong proficiency with Microsoft Suite and other ERP systems, such as Oracle.
- Willingness to continuously learn and participate as a team player.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.
Please be advised that Gates Corporation does not accept resumes from third-party recruiters.
We are an equal opportunity employer. We select candidates based on a fair evaluation of their skills and abilities, measured against the position requirements. All qualified applicants will be given equal consideration regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status or any other category protected by law. Gates offers an accessible recruitment process that is in compliance with the Accessibility for Ontarian with Disabilities Act (AODA). If you require any accommodation for a disability during any stage of the recruitment process, we invite you to inform the Human Resources representative that contacted you.
