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Customer Service Rep
ABOUT GATEWAY SERVICES INC.:
Gateway Services is Canada’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
LOCATION: 9346 193 St, Surrey, BC V4N 4E8
SHIFT SCHEDULE: Monday to Friday, Full Time – Day Shift
PAY RATE: $19.00-21.00/hr. Benefits in 3 months.
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
What you’ll do
-
Act as an extension of our client care team – you’re the face of our company when it comes to the veterinary community!
- You’ll be meeting with veterinary staff frequently and we’d love for you to be able to help troubleshoot issues on-site and report back, noting anything that needs to be escalated
- Drive a company van along a pre-designed daily route for 8-10 hours where you’ll pick up deceased pets from local veterinary clinics and bring them back to our memorial center
- Assist the operations staff when necessary
Why you’re a great fit
- You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
- You have a valid driver’s license and a stellar driving record
- You can easily shift gears – problem-solving and quick thinking are your thing
- You’re consistent – being punctual and dependable is important to you
Work Conditions:
- Frequent bending and lifting (65lb minimum weight)
- Using provided apps and GPS software to complete your route
- Certain PPE is required for different tasks, but we’ll provide that for you
- 40 hours a week, guaranteed
- Overtime and weekend work may be available during busier times
- Working in varying temperatures – you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility
YOU’LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
OUR CORE VALUES:
- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve
WHAT YOU CAN EXPECT FROM US:
- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected]
