Location: Toronto (Flexible)
Summary:
As an Associate Software Engineer on the Genesys Cloud Operation Research team, you will work with a highly diverse team consist of (OR engineer, Data engineer, Software Engineer) to deliver new features in our suites of workforce management product. The scope of work will mainly focus on the research, design and development of algorithms that support the mission critical, cutting-edge optimization and decision-making products.
We are looking for someone that are intellectually curious, and has a knack for problem solving using math theories and modelings. With the help and mentorship of senior team member, you will help to craft novel solutions for large scale optimization challenges arising from a multitude of real problems involving forecasting, resource allocations, resource planning, optimization, and decision analysis.
Key Responsibilities:
Minimum Requirements:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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