We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measure performance across our customer-base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.
In this role, you’ll partner with software developers, product managers, and data scientists to build and support a variety of analytical big data products. The best person will have a strong engineering background, not shy from the unknown, and will be able to articulate vague requirements into something real. We are a team whose focus is to operationalize big data products and curate high-value datasets for the wider organization as well as to build tools and services to expand the scope of and improve the reliability of the data platform as our usage continues to grow on a daily basis.
Summary:
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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
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This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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