Reporting to the Manager, Academic Technology, the incumbent provides second level support for all computers, systems and peripherals on both the academic and administrative networks. The Desktop Technician will reduce and/or eliminate the loss of data, productivity, and “downtime” to system users while working rotating shifts that will involve direct on-site fault diagnosis, repair and set-up of both hardware and software. Specific duties include, but are not limited to:
Providing second level troubleshooting services for all computer software/hardware for all campus locations
Diagnosing, repairing, liaising with manufacturer, researching solutions and scheduling routine maintenance and/or modifying computer system hardware including work stations, printers, scanners, and other computer hardware in both stand-alone and networked environment
Providing phone support to end users for all campus locations
Responding to user’s questions and requests for help diagnosing the problem; providing advice and/or assistance; documenting the problem for further investigation
Participating in planning, meeting, coordinating, and implementation of projects
Providing technical support and customer service during campus events and setting up network connectivity for vendor’s use during events
Participating in the training and guidance of coop students and part-time staff.
Demonstrating correct processes and procedures on troubleshooting, proper use of network utilities, library computers and all other technical duties of part-time staff
Developing relevant training materials to improve staff and students understanding of hardware and software applications by: researching user problems; providing written instructions; providing verbal guidance; active participation in student orientation
QUALIFICATIONS:
Successfully completed a two year postsecondary diploma in a relevant field of study that may include, but is not limited to computer, network or data science
Two years’ experience in a similar environment supporting a large number of end users
Proven experience in a multi-vendor computer environment with exposure to a wide range of computer hardware and software
Experience interpreting complex concepts quickly relating to new software / hardware programs
Communication skills, written and oral, to liaise with various stakeholders
Demonstrated ability to use investigative, analytical and problem solving skills
Demonstrated organizational and time management skills with the ability to prioritize effectively in a fast paced deadline driven environment juggling multiple projects to ensure timelines are met
Proven ability to work independently as well as within a team environment
Proven experience creating and delivering training is an asset
Georgian College supports diversity, equity and a workplace free from harassment and discrimination. Georgian College is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection and/or assessment process, please advise the interview coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.
Alternate formats will be provided upon request throughout the recruitment and selection process.
Georgian College has a COVID-19 vaccination procedure in place. As a condition of employment, employees are required to be vaccinated for COVID-19 to work on any campus, or a facility owned, operated or controlled by Georgian College unless they have a valid medical or religious belief/creed reason for not getting vaccinated, which reason will be considered on a case by case basis and which will be subject to the College’s accommodation processes.
Applications for this position must be received by 11:59 p.m. on March 25, 2022. While we thank all applicants, only those contacted for an interview will be acknowledged.
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