POSITION SUMMARY
The Lube Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a technician is to instil brand loyalty and ensure a positive customer service experience.
The Lube Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Lube Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Lube Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Lube Technician fosters positive relationships with personnel in all areas of the dealership.
POSITION DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
This position may be required to train and coach others on the tasks associated with the Lube Technician role.
SUPERVISION RECEIVED
This position is supervised by the Fixed Operation Manager or delegate for quality, accuracy, timeliness and general performance measures.
SCOPE FOR INDEPENDENT ACTION
This position has a limited scope of independent action. The Lube Technician is responsible for determining the extent of product required and the level of work to be completed in order to meet standards.
MACHINES AND EQUIPMENT
This position is responsible for the safe use of shop equipment to which they are trained, including but not limited to tire cage, tire lifters, hydraulic lube equipment, hoists and impact tools as well as standard computer equipment.
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