Global Payments Looking for Bilingual Customer Service Representative – Fraud Disputes: Work from Home at Timmins, ON Full Time

Who We Are

Every day, the people of TSYS (A Global Payments’ Company) improve lives and businesses around the globe through our payment processing capabilities and Customer Service. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, prepaid, and merchant services. We are People-Centered Payments®, and our team has the unique opportunity to help create a world in which payments make people’s lives easier and better. This is both a tremendous honour and important responsibility for those who accept the challenge.

If you are looking to make a valuable difference for people everywhere – and for yourself – TSYS may be the right place for you!

Please note that we are only considering applicants located in Ontario at this time.

Why Us? What We Offer

· Full-time, permanent employment with a predictable and stable schedule

· Remote, work from home position

· Opportunities for over-time

· Shift premiums available

· Competitive benefits that include extended health care, dental, and vision care

· Retirement Savings Plan (employer match up to 5%)

· Employee Stock Purchase Plan

· Paid Training

· Employee Assistance Program available for your use as early as your first day on the job

· All equipment needed for the job sent to your doorstep

· Active Social Committee with monthly activities and contests

What Role Will You Play?

As an Bilingual Customer Service Representative in our Fraud and Disputes Department, you would:

· Work evening or overnight shifts upon completion of training

· Initiate credit card fraud cases based on information received from the Fraud Detection System

· Analyze card holder account history including payments and transaction history to help determine if fraud is present

· Work closely with customers and merchants to gather additional information regarding fraudulent charges to aid investigations

· Maintain accurate and complete documentation of all information necessary for the successful investigation and resolution of fraud and non-fraud cases

· Provide support to French and English speaking customers

Who You Are:

· People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solver

· A Team Player: You’re ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers

· Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently

· Education: You have a minimum of a High School Diploma (or equivalent) or higher

· Ready for a New Challenge: No relevant experience is required for the role, we offer comprehensive training to build on your current skills to help you excel in this role.

· Bilingual: Able to service customers in both French and English

Do you think you’ve found your calling? Apply to this posting today!

Please note that the paid training for this position will be conducted during daytime hours only.

At this time, we can only hire candidates who reside in Ontario.

TSYS and Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Application question(s):

• Do you reside in Ontario, Canada?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

Expected start date: 2023-01-16