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Service Concierge
Reports to: Fixed Operations
Primary Responsibilities
The Service Concierge is responsible for ensuring all guests receive a world-class experience while checking in their vehicles for service and acquiring a loaner vehicle.
Primary Duties
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Responsible for team greeting customers in a timely, friendly manner and obtaining vehicle information.
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Assist with giving out and checking in loaner vehicles and writing contracts.
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Ensure that loaner vehicle contracts are kept up to date.
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Collect outstanding fines as well as toll and fuel charges from customers.
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Keep all loaner vehicle information up to date in BEEM Software System
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Maintain customer drop off area under breezeway free for customers to park when arriving
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Pick up and drop off customers as required (Shuttle)
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Assist with maintaining loaner fleet cleaning and fueling vehicles
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Parking customers vehicles in appropriate area of parking lot
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Maintaining clean environment customer breezeway
Requirements
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1-3 years’ experience in a customer service environment
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Excellent communication skills (verbal and non-verbal), and interpersonal skills
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Experience working with rental cars
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High learning agility, strong capability for problem-solving, data analytic & decision making and comfortable with ambiguity
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Ability to work in a fast-paced environment while exhibiting tact, good judgment, diplomacy, and flexibility
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Excellent computer skills with a proven ability to learn new software with ease
Benefits
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Competitive starting salary
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100% company paid health and dental benefits including a Health Spending and Lifestyle Spending Account
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Access to our own Employee Investment Program that guarantees a 10% return every year (max of 25%) based on Go Auto profits
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3 weeks of paid vacation which increases to 5 weeks per year with tenure
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Paid training with the Go Auto University
We don’t build jobs, we build careers. Ask about one of our many success stories during your interview.
The first step towards the life you want starts now. Shift into gear and apply today.
System ID: 2023-14339
Street: 5680 Parkwood Crescent
Job Type (EN): Full Time
External Company URL: http://www.goauto.ca/
