Position Summary:
The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.
The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for “the details” and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.
The Service Advisor builds strong relationships with customers to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.
The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.
Essential Duties and Responsibilities:
Develop Strong Relationships with Customers and continue to develop the Relationship:
· Identify service needs of customer vehicles based upon historical service data.
· Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
· Provide repair and maintenance recommendations to the customer.
· Advise customers of estimated service and repair costs and review details of service/repair invoices with customers to gain their understanding of all services provided.
· Explain the nature of all repairs.
· Determine the progress of repair/service orders and inform the customer accordingly.
· Handle phone inquiries regarding work-in-progress, and appointments and return phone messages promptly.
· Advise customers on the care of their cars and the value of maintaining their vehicle by manufacturer’s specifications and warranty maintenance.
Be detail-oriented:
· Actively maintain the cleanliness of personal and team workspaces.
Job Type: Full-time
Additional pay:
Benefits:
Schedule:
Experience:
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