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Position Description
Fit4Less
IT SUPPORT TECHNICIAN
What is a IT Support Technician?
The Fit4Less IT Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
What will you be doing?
Receives and dispatches support emails from club staff
Organizes and executes requests for new hardware and repairs
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Builds rapport and elicits problem details from hosts, club managers, region managers and other Fit4Less team members
Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Applies diagnostic utilities to aid in troubleshooting
Identifies and learns appropriate software and hardware used and supported by the organization
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Assists with the development of job aids and frequently asked questions documentation for end users
Work effectively as a team to achieve established outcomes
Be eager to see a solution through from beginning to end ensuring high quality results
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment.
From time to time, depending on business needs, evening, weekend and/or overtime work may be required
Do you have what it takes?
College diploma or university degree in the field of computer science and/or 1-2 years equivalent work experience
Certifications in PC hardware support, network troubleshooting is an asset
Experience working with Windows 7, 10 operating systems
Working knowledge of a range of diagnostic utilities, including incident reporting systems, Internet connectivity testing (ping, traceroute)
Good understanding of the organization’s goals and objectives
Use control panel, add/remove programs, troubleshooting Windows updates
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Troubleshoot issues with Microsoft domain applications: Active Directory, Users and Computers, Exchange
Exceptional customer service orientation
Experience in the Customer Service field an asset
Experience with desktop operating systems
1+ year and proven success in supporting business applications and hardware
Experience working in a team-oriented, collaborative environment
Sitting for extended periods of time
Work from Fit4Less Hub located in London, ON
What’s in it for you?
For a list of the endless company benefits please go to: https://jobs.goodlifefitness.com/page/show/benefits
At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
