Job Requisition ID: 34957
Ministry: Seniors, Community and Social Services
Location: Across the Province of Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: 2 Regular
Scope: Open Competition
Closing Date: December 4, 2022
Classification: Program Services 3
A successful society is defined by its people and the opportunities available for them to fully and actively participate in all aspects of life and provide for themselves and/or their families.
The Department of Seniors, Community and Social Services (SCSS) works alongside the Department of Children’s Services to foster a society in which families are secure and resilient, individuals have safe, sustainable employment, vulnerable Albertans have the supports they require, and no one is left behind. You can be part of helping us make a difference!
The Department of Seniors, Community and Social Services leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family and community support services.
To find out more about our work visit: Seniors, Community and Social Services | Alberta.ca
Are you self-motivated, a team-player, passionate about innovation, business intelligence, and operational improvement? Do you love challenging work and coming up with creative solutions? Here is a chance to reveal your talent! We are fast paced, involved in many exciting projects, interact with multiple departments and have the opportunities to learn and apply new skills.
Reporting to the Team Lead, in the Business Operations and Modernization (BOM) unit of the Modernization Office, you will work independently and collaboratively. Working with project teams, management and senior management in the branch, division and partnered ministries, the Analyst will support the departmental needs of Seniors, Community and Social Services (SCSS) and its stakeholders. The Analyst works to collect operational data in different formats from various platforms, analyze, synthesize, report and present data to support the understanding and implications of trends, issues and risks related to service delivery and effective operations for social-based program initiatives, benefits processing areas and contact centers.
In this position, you will utilize information from various systems (e.g., electronic content management systems, workflow management systems, contact centre technology platforms), processes, analytics, business intelligence, and reporting to recommend, design, develop, track and present standardized and reliable data, reports and information in support of strategic and proactive operations planning and performance management.
You will also utilize technical knowledge of development and programming concepts to design or support the design of custom applications within existing platforms (e.g., SharePoint, electronic content management systems) for tracking key operational and performance metrics within analytics systems (e.g., benefits processing times, application intake volumes, call volumes, productivity). You will also support the implementation of ongoing performance management processes, including development of key performance indicators (KPIs) across SCSS social-based program initiatives, and CSD contact centers and benefits processing units.
You will apply your strong understanding of data architecture and data modelling design practices (with an emphasis on tabular models), demonstrate creative and effective solutions through to implementation, and communicate complex data in a clear way. You will review and evaluate existing processes to identify lessons learned and opportunities for improvement in data collection, analysis, reporting and presentation of results. You’ll provide standard and ad hoc reports, templates, dashboards, scorecards and regular updates, and technical expertise, maintenance and support for business intelligence solutions and analytics. You will utilize computer-based techniques in identifying, extracting, and analyzing business data, and provide historical and current views of business operations, and utilize tools and methodologies to anticipate possible future outcomes.
Creativity, strong analytical and problem-solving skills are required to review, analyze/interpret and communicate information that is clear, concise and useful to the department and its partners. You will work closely with management and stakeholders to provide relevant information in support of evolving business processes and innovative solutions, while selecting the best analytical/reporting techniques to develop and present recommendations.
University graduation in a related field (business administration, social sciences, public administration) plus 2 years progressively responsible related experience; or an equivalent combination of education and experience which includes as a minimum, completion of a recognized degree or diploma program will be considered.
The following will be considered strong assets:
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link provided will assist you with understanding competencies:
Below is a list of the APS competencies to assist you:
$2,556.10 to $3,355.81 biweekly ($66,714 – $87,586/ year)
In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.
What We Offer:
If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,
Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
Resources for applicants:
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Candice Mutenure at [email protected]
If this competition is closed as per the closing date noted above, please continue to check
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