Court and Justice Services (CJS) is transforming how Albertan’s experience, access and interact with the courts and associated Resolution Services (RS) programs through a “call,
The Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.
Job Information
Job Requisition ID: 48996
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Regular/Temporary: 2 Permanent and 1 Temporary Position
Scope: Open
Closing Date: October 18, 2023
Classification: Adminstrative Support 6
Salary: $2,073.50 to $2,549.41 bi-weekly ($54,118 to $66,539 Annually)
Role Responsibilities
Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!
Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice and will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.
Your key responsibilities included but not limited to:
Providing information and documentation regarding family, civil and criminal law matters to clients in person, by telephone or in writing.
Assisting in Court and preparing court generated orders as directed by the Judiciary.
Provide accurate and timely information and guidance pertaining to Court & Justice Services programs, services and related legislative, regulatory, Policy, and operational guidelines including associated applications and resources as appropriate.
Assist client in determining sources and location of general and legal information, such as court processes, program policies and legislation.
Conduct detailed review of files involving consent orders, or court applications to ensure procedural compliance.
Research, develop and maintains program and service resource materials to facilitate consistent service delivery and training of staff members.
Determining appropriate referrals for clients accessing the legal system
Commissioning court documents for clients
Liaising with clients, court administration and agencies
Collecting and compiling statistical data and reports.
Maintain an inventory of informational and instructional materials for clients.
Train and Mentor new staff members.
Knowledge & abilities to be considered:
Thorough knowledge of Court & Justice Services programs and services, including assessment service and Dispute Resolution Services and applicable Family, Criminal and Civil provincial and federal statues, and regulations.
In this role you will work directly with a large and diverse client base and at times situations can become highly emotional. You are adept at de-escalating stressful situations and can remain calm and composed at all times. You use your well-developed active listening skills to understand the client’s needs to provide appropriate solutions.
You are highly organized and have the ability to multi-task in a number of settings. You have a strong attention to detail and work well under tight timelines which will help you be successful when preparing court generated orders and supporting the Judiciary. You have a passion for providing excellent customer service and have the ability to work independently as well as part of a team.
Qualifications
Required:
A high school diploma and four years of related experience are required.
Preference will be given to those with the following:
Related post-secondary education in the legal field.
Experience working in the courts and/or other legal environments.
Knowledge of the Alberta rules of court
Knowledge of civil, family and landlord court processes and procedures
Experience preparing court generated orders.
Conflict resolution experience
Experience working with vulnerable populations.
Experience working with the following programs: Microsoft Word and Excel, CASES, JOIN, FTR Digital Recording Software, SharePoint, CRM and 1GX.
The ability to communicate in French fluently (orally and in writing) is an asset.
Equivalencies will be considered on the basis of:
One year of directly related experience for one year of education or
One year of education for one year of experience.
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
AGILITY: You are able to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
SYSTEMS THINKING: You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
BUILD COLLABORATIVE ENVIRONMENTS: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
CREATIVE PROBLEM SOLVING: You are able to assess options, and implications in new ways to achieve outcomes and solution.
DRIVE FOR RESULTS: You are able to determine what outcomes are important and maximize the use of resources.
Notes
Hours of Work:
7.25 hours / 36.25 hours a week.
Term of Employment:
Two full time permanent positions.
One full time temporary position for approximately one year.
Location:
John E Brownlee Building – 10365 97 St NW, Edmonton, AB T5J 3W7
Additional Information:
This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.
Successful candidates will be required to undergo security screening.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
Here are some of the benefits the GoA has to offer prospective employees:
Comprehensive benefits plan:Pension plan:
Leadership and mentorship programs
Professional learning and development
Positive workplace culture and work-life balance
More information:
How To Apply
Current employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or a copy of the role profile, please contact Marie Paterson at [email protected].