Log In
Sign Up
Job Information
Job Requisition ID: 35139
Ministry: Forestry, Parks and Tourism
Location: Hinton
Full or Part-Time: Full Time
Regular/Temporary: Temporary Wages
Scope: Wage
Closing Date: November 17, 2022
Classification: Administrative Support 3
About Us
For more information about the Wildfire Management Branch: wildfire.alberta.ca/
Role
The Program Support role delivers administrative assistance for Client Services and Online Learning units.
Duties include:
Provide reception/front desk service coverage, including replying to general office inquiries and check-in of clients registered for training
Processing client bookings and registrations for courses and facility use
First contact for Online Help Desk inquiries through phone or email, leading troubleshooting of client issues with the online learning systems and online courses and addressing client inquiries about online materials and course access.
Assists with the administration of online learning management systems, including registering users, preparing user reports, maintenance of system database (such as account cleanup and archiving) while ensuring accurate data entry
Oversees various administrative tasks, ensuring the effective and efficient operation of the Hinton Training Centre
Qualifications
The minimum requirements for this role are a high school diploma plus one (1) year of client service experience.
Additional requirements include:
Knowledge of Microsoft Office Suite and familiarity working with internet browsers and databases
Sound organizational and time management skills to assess inquiry priorities and ensure timely and effective administrative operations
Demonstrated verbal and written communication skills to coordinate with clients, assist with troubleshooting, and prepare user reports.
Equivalency:
Directly related experience or education is considered on a one-for-one basis
APS Competencies
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
The link below will assist you with understanding competencies:
Agility – Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
Build Collaborative Environments – Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
Systems Thinking – The work done within the Alberta Public Service (APS) is part of a larger integrated and interrelated environment. A thorough understanding that the work completed in one part of the APS impacts various other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
Creative Problem Solving – Ability to assess options and implications in new ways to achieve outcomes and solutions
Salary
$21.41 – $26.05 hourly
Notes
This competition is for seasonal wage positions with weekly hours up to 36.25. Those selected for an interview are requested to bring three work-related references.
What We Offer:
Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave:
5.2 percent of regular wage earnings instead of paid holidays
6 percent of regular wage earnings instead of annual vacation pay
How To Apply
If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,
Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at
Tips for applicants:
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting, please contact Carris Leece at (780) 427-6807 or e-mail: [email protected]. If this competition is closed as per the closing date noted above, please continue to check
