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About Us
At Service Nova Scotia (SNS), we collaborate with citizens, businesses, and municipalities to provide access to various government programs and services. We support the public sector in delivering programs and services that Nova Scotians rely on.
As a proud public servant, you will work with us to build a stronger province by promoting coordinated action, discipline, and fiscal sustainability. Our focus remains on safe and connected communities, healthy population, quality education, and inclusive economic growth.
About Our Opportunity
As the Coordinator, Operational and Service Excellence (O&SE,) you will join a highly motivated team and be responsible for the coordination, administration, and operations of the vibrant O&SE corporate deployment. The deployment offers various services, programs, and trainings in partnership with business areas across government and you will promote the offerings, ensure their smooth functions, and manage/organize the O&SE SharePoint platform. This position offers a challenging, satisfying, and growth opportunities while working within a high performing team.
Some of the primary accountabilities in this role include:
- Coordinating all aspects of the O&SE deployment that includes but not limited to the development, implementation, operations, evaluations, identifying gaps, improving, growing, and updating the deployment.
- Assisting in the design, development, and implementation of the O&SE deployment offerings to continuously improve the offerings. The offerings include business process improvement Lean Six Sigma services, programs, and trainings, and any others in support of the business areas.
- Managing the O&SE SharePoint platform that include organizing, updating, improving, maintaining, and tracking the deployment performance using visual management principles on the platform to ensure the different elements of the deployment are functioning effectively.
- Being the central communication person with the business areas, staff, stakeholders, and any others.
- Handling the physical mail in and out of the deployment.
- Interviewing, counseling, and assessing the potential interested parties and recommending the right O&SE offerings to solve the business areas pain points.
- Supporting the business process improvement experts during their partnership with business areas.
- Maintaining the deployment operational annual calendar of events, planning, and organizing different activities within the deployment and the O&SE team.
- Assisting in improving processes to support effective deployment delivery and implantation.
- Administering financial services for the deployment such as invoicing, placing orders, records, liaising with the finance area, and others.
- Any others as assigned for the purposes of the deployment operations.
Qualifications and Experience
As the ideal candidate, you are driven by a passion for enhancing operational and service performance excellence. You thrive in constantly exploring better ways of operations. You equally work well either independently or in a high performing team regardless of working remotely or in the office setup. You have successfully led improvement initiatives and solved the business pain points. You flourish working in a diverse and fun environment.
Key Requirements:
- Bachelor’s degree with at least 1 year or more of similar experience to the above primary accountabilities.
- Certification in Lean Six Sigma Yellow Belt (Green Belt certification is an asset.)
- Outstanding coordination, organizational, and planning abilities.
- Exceptional communication skills, written, verbal, and nonverbal, in building and maintaining business relationships.
- In depth and demonstrable knowledge of managing a SharePoint platform including the back end of the platform.
- Demonstrated quest for continuously improving the way of operations.
- Multitasking skills in working on multiple files, strong time management, prioritizing, and overseeing activities to effectively meet business objectives.
- Above average working experience with Microsoft Office Suite including Microsoft Power Automate.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
Applicants relying on education and experience
equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.
What We Offer
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths for Nova Scotians.
- Department Specific Flexible working schedules.
Pay Grade: PR 06 – PR 10
Salary Range: $1,915.37 – $2,746.69 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].
