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Job Title: Administrative Assistant – Plastic Surgery / Aesthetics Clinic
Location: GTA – travel required
At GraceMed our people make us even better, which is why we want you to be a part of our fast growing organization. GraceMed recognizes that having a great team is the key to success so we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together.
As we are rapidly grow our team and locations, GraceMed is looking for an experienced, customer-service oriented Administrative Assistant to join our team. Our preferred candidate would be someone who has worked within the medical or aesthetics field. We are looking for a professional individual with a focus on patent care and customer service. This role will work out of numerous locations and provide coverage as needed.
Key Responsibilities
Welcoming the patients in person and on the phone in a friendly and warm manner
Registering patients as they arrive and taking temperature checks, conducting COVID-19 screening
Answering incoming phone calls regarding treatments offered, appointment times, consultation/cancellation fees
Scheduling appointments for consultations and procedures
Provide pre and post procedure instructions via email
Registering patients and entering data in computer system including contact information
Making appointment reminder calls and managing appointment reminder system
Preparing, maintaining, and updating patient files/charts
Preparing patient bills and process payments through EMR and POS system
Performing billing transactions through Medical EMR system
Dealing with courier and lab services
Inventory management (ordering, regular counting)
Maintaining cleanliness of reception area
Assist with scheduling referrals and preparing paper charts when required
Other responsibilities as needed
Skills & Qualifications
Previous customer focused role and/or surgical/cosmetic clinic experience
Working knowledge of medical aesthetics/cosmetic injectables is an asset
Strong organizational and time management skills,
Self-starter, with a proven track record of high performance
Outstanding communication skills and excellent phone demeanor
Extremely high proficiency in technology and software programs and the ability to learn new programs quickly
Excellent written and verbal communication skills
Ability to handle confidential information
Engaging personality and optimistic outlook
Ability to multitask seamlessly
Reliable, dependable
Ability to maintain calm demeanor during high-volume days
Familiarity with Nextech or Accuro a plus
Employee Benefits:
Competitive salary
Employee benefits plan (External and Internal)
Staff discount on medical-grade skin care and aesthetic services
Warm and personable team-based atmosphere
GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.
