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Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!
Grafton Apparel Ltd., owner and operator of Tip Top, George Richards & Mr. Big & Tall Menswear is a Canadian company that has been in business for over 100 years. Taking its strength from over a century of heritage, today Grafton Apparel remains committed to the retail clothing industry by responding to the ever changing demands of the market. Not only do we understand the needs of our customers, we understand the needs of our people too! We are truly committed to both our employees and our customers – a company that you will be proud to work for. Come join the team at Grafton Apparel where we are always looking for motivated, collaborative and product-driven individuals who are passionate about fashion and looking to grow and develop within our company.
What we offer:
- Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
- EAP Program because we care about your well being
- A fun environment! We like having a casual vibe while we take care of business
- Learning opportunities to help you grow and progress your career
- An unbelievable employee discount – too good to post!
In this role as Bilingual eCommerce Customer Support Specialist, you will provide our customers with a great experience that keeps them shopping with us! Reporting to the Ecommerce Customer Support Team Lead, you will work as part of a team to help customers via telephone, chat, or email, ensuring any issues are resolved quickly & with a positive attitude!
Must be available and have flexibility to work retail hours – days, nights, and weekends
What you will do in this role…
Be a smooth operator
- Respond to customer enquiries by phone, chat, or email in a friendly, timely and professional manner
- Do everything you can to resolve customer issues, whatever they may be!
- Maintain up-to-date customer information
- Build a strong understanding of our products & website to make sure you stay up to date and are able assist customers in an informed, efficient way
Be part of a team that wants to win
- Be friendly, professional, and solution-focused with every customer interaction
- Provide clothing solutions by offering coordinating items or alternatives for sold out items
- Be a team player by looking out for your colleagues, and helping whenever you can
- Provide support to management & the Ecommerce Customer Support department
As an ideal candidate, you are an individual who:
- Loves to make it right! You live to please customers and will do whatever it takes to make them happy
- Is comfortable interacting with customers over the phone, via chat & via email
- Pays attention to detail – typos and other boo-boos make you crazy!
- Juggles like a pro – multi-tasking is right up your alley
- Isn’t afraid to ask questions to make sure you’re providing the best service to your customer
- Has the availability and flexibility to work retail hours – days, nights, weekends
Requirements of the role:
- Retail experience in a similar role with selling experience
- Proficiency with Microsoft Office applications
- Awesome organizational & interpersonal skills, especially phone etiquette
- Le Français! Must be fluent in English and French, verbal & written
- Experience using Zendesk or another customer service platform is an asset
Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Work Location: Remote
