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Please DO NOT APPLY if you do not have Kitchen Cabinet OR Stone Countertop experience
As a Showroom Sales/Design Consultant, you will utilize your expertise to assist our valued customers with selecting colours for their Granite, Quartz, Marble or Porcelain countertops. You will also assist with recommending appropriate sinks, faucets, etc. to best match each individual customers’ needs. The successful applicant will be professional in personal presentation and possess exceptional customer service and people skills.
About Graniteworx Inc.
Graniteworx Inc. is a family-owned business producing premium quality countertops for builders, renovators and home owners. As the region’s largest supplier of countertops, we have a long history of helping our customers turn their dream spaces into reality.
Responsibilities:
Provide exceptional customer service by greeting and assisting customers upon entry to the showroom
Assist in selecting products which are best suited to the needs of each individual customer
Prepare quotes for customers upon completion of design consultation including discussion of warranties, basic care and maintenance of stone surfaces, etc.
Follow-up with prospective customers to secure sales
Assist with maintaining accurate pricing details in the system
Recommend new products which should be brought in to showroom and assist with organizing displays, etc.
Regularly check and verify inventory levels to ensure that in-stock items are available to customers
Answer incoming customer phone calls, provide information where needed or take and relay messages to other employees
Expedite the resolution of any customer issues or complaints
Assist Project Coordinator and General Manager with any special projects as required
Requirements:
Must be able to work retail hours including Saturdays
Exceptional customer service, communication, problem-solving and people skills
Previous experience in kitchen and bath industry or design experience would be an asset
Excellent organization skills and the ability to multi-task
Self-starter who is able to work in a fast paced environment with great attention to detail
Dependable, resourceful, friendly and customer-oriented
Knowledge of Windows-based computer software
What We Offer at Graniteworx (GX)
- Health and dental benefits
- Dependable and stable work environment
- Cross training among various work areas
- Competitive wage & performance bonus system
