Gray Line Westcoast Sightseeing Looking for Coordinator, Logistics + People at Burnaby, BC Full Time

Start Date: March 2022

Location: Burnaby Operations Office

Wages: Competitive Hourly Wage

Work Hours: Year round + Seasonal, Full-time + Part-time roles available

This role works shiftwork, on weekdays and weekends to support our daily operations, with shifts starting as early as 6:00 am and ending by 9:00 pm.

This role is the heartbeat of our touring operations! With a keen focus on attention to detail and guest experience, you plan, prepare and support our Drivers and Guides in the delivery of our daily sightseeing and Hop-On Hop-Off tours. Working closely with reservations, and our mechanics and cleaning team, your collaborative teamwork is paramount to ensure we exceed our guests’ expectations. You bring inspired leadership, a team orientated approach, a colleague focus, problem-solving skills, a can-do attitude, and thrive working in a fast-paced environment.

YOUR WORK WILL INCLUDE

• Planning, executing and coordinating the daily operations of our vehicles and Driver Guide team
• Organizing and conducting tasks to ensure safe, cost-effective and on-time operating performance
• Preparing Driver Guides for daily tour assignments including attraction vouchers, vehicle allocations, ferry cards and specific guest requirements
• Supervising Driver Guides ensuring company policies and procedures are delivered
• Proactively monitoring and communicating tour changes, traffic patterns, delays, closures to Driver Guides to ensure optimal tour delivery
• Pro-actively dealing with operational deficiencies and resolving as necessary
• Anticipating guests’ needs, with a keen eye to enhance service opportunities improving the guest experience
• Dispatching day-to-day charter delivery requirements
• Forecasting resource and vehicle assignments for future tours
• Splitting tour pick-ups per vehicle for next day’s tours
• Communicating challenges professionally with Driver Guides and Managers as appropriate
• Proactive communication with the Operations team and Managers on operational needs or concerns
• Completing daily operations reports

WHAT WE WILL LIKE ABOUT YOU

• Excellent interpersonal, communication and active listening skills
• You have a friendly and outgoing personality and a professional demeanor
• You thrive under pressure, are very organized and possess a keen attention to detail
• You are available to work a flexible schedule and shiftwork
• Advanced knowledge in Microsoft Office, and guest reservation systems
• Prior dispatch or transportation experience (bonus if at a bus or sightseeing company!)
• In-depth knowledge of Vancouver, Victoria, and Whistler areas

WHAT YOU WILL LIKE ABOUT US

• An experienced, driven and supportive management team
• Company social events
• Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
• Central Burnaby office with easy access to all transit routes
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities and familiarization tours
• The little things like free coffee, hot chocolate and sparkling water (available in-office)

Please include a Cover Letter when submitting your Resume.