Graywood Group Looking for Sales Admin Operations Manager at Toronto, ON Full Time

JOB TITLE: Sales Administration and Operations Manager

DIVISION: Corporate

DEPARTMENT: Corporate Development

REPORTS TO: Director of Sales and Director of Customer Care

LOCATION: Toronto

POSITION OVERVIEW (Purpose):
For over 35 years, Graywood Developments has been developing exceptional residential communities across the GTA and Calgary. As a private investment management company who specializes in real estate of exceptional quality, we work to achieve success in everything we do.

From the acquisition of triple-A location properties to the full-scale construction with our in-house Construction team, Graywood touches every step of the development process, and we’re not stopping there. Over the past several months, we’ve been taking significant steps toward growing our organization. With that, we have recently expanded our in-house sales division from Calgary to Toronto. In the next 12 months, we have over 2600 units coming to market in downtown Toronto, Midtown, VMC and South Oakville. Our Acquisitions team is actively searching for new sites to continue expanding our pipeline.

As we grow, we are looking for someone with strong Sales Administration and Operations experience to take us into the future. We have established a highly qualified head office team comprised of a Director of Condo Administration and Customer Care and a Sales Director who together bring more than 35 years of experience to this new division. The new Sales Administration and Operations Manager you would be working and collaborating to create a system that works to generate success for our overall sales program.

RESPONSIBILITIES:Your duties include, but are not limited to:
Sales Office Set Up and Staffing:

• Presentation Center Set Up, Work Closely with the Condo Administration Team, Sales and Marketing Teams to facilitate the administration’s functional needs.
• Responsible for ordering and inventory of supplies for set up and maintenance of the Presentation Centre
• Presentation Administration Support Staff, work with the Director of Customer Care to build an administration team for the Sales Launches of new projects.

Administration Managerial Role:

• Strong knowledge of Sales contracts and documentation, including but not limited to The Agreement of purchase and sale, amendments, Tarion, Fintrac,
• Strong understanding of sales data, able to quickly identify errors/issues
• Facilitate the training, tracking, reporting of FINTRAC to the FINTRAC Compliance Officer
• Works with Condo Admin to prepare & process Work Sheets, Broker Referrals, Incentives Amendments and Agreements of Purchaser and Sales for Sales Day Events.
• Facilities and Coordinates Purchasers Registration and Work Sheet distribution, Signing of the Agreements of Purchase and Sale, tracking of Recessions and the Distribution of Firm Deals.
• Maintains All Agreement Related Documents through the life cycle of the Sales Project
• Working closely with the Director of Customer Care, responsible for creating and reviewing Amendments, Letters and Scripts and keeping up-to-date templates to be reviewed bi-annually.
• Responsible for Facilitating Purchaser Correspondence and maintaining a high level of Customer Service.
• Working closely with the Director of Customer Care to create Policies and Procedure
• Facilitate the tracking of but not limited to Sales, Purchase and Sale Agreements, Amendments, Incentives, Deposits, Mortgages, Broker Referrals, Lawyers’ Information, Tarion Date Change,

Delinquent Sales, and Purchaser Information

• Responsible for checking and maintaining accurate Purchaser Files

Managerial Responsibility:

• Oversee Sales Office Administration Staff and Temp Staff as needed
• Tracking timesheets
• Provide support, mentorship, and Training to Admin Staff
• Administer and oversee tasks to facilitate and ensure the operation of the Sales Centre runs efficiently and items are organized and accurate.

Relationship and Customer Service

• Create, nourish, and maintain relationships with Purchasers, Brokers, agents and Graywood Team members
• Working with the Customer Care Director and Sales Director to implement procedures and policies to advance customer and agent satisfaction regarding the Purchasing process
• Work with the Director of Customer Care and The Director of Sales to resolve purchaser issues
• Work with Sales Staff to support the selling process, communicate incentives and support the selling process.

Education

• Working with the Condo Admin Team and Director of Customer Care, Training new staff on our sales CRM & Contract Management Platforms
• Work with the Director of Customer Care to facilitate training of Agreement related documents
• Work with the Director of Customer Care to Facilitate Launch and Sales Office Orientation Process

QUALIFICATIONS:
Education: Post-Secondary education

Experience: 5-7-year experience in Sales Office Administration New Development Real estate

Key Competencies: Highly organized, strong attention to detail, deadline driven, excellent communication and management skills, proficient in word, excel, outlook and accustomed to CRM systems.

BENEFITS

• Heath, Dental, Health Care Spending Account
• RRSP Contribution Match
• Professional Development

We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.

Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs.