Graywood Looking for Warranty Coordinator at Toronto, Ontario, Canada Full Time

Reporting To: Director – Warranty

Business Division: Construction

Location: Toronto

Job Background

Graywood Developments is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets. During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion. The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.

Job Purpose

Customer Service Warranty Coordinator is responsible for the day-to-day service and deficiency correction functions of the Customer Care team at our various site locations. This role manages the warranty process for each homeowner throughout the build process and keeps a full hands-on approach during the Pre-Closing, PDI and Tarion Warranty timelines. Responsible for maintaining accurate service records to ensure timely and appropriate customer service delivery and customer satisfaction.

Principal Responsibilities

• Be the face of the Customer Service Team onsite.
• Assist with preparing Suite Key Release Packages prior to occupancy
• Work with relevant parties related to suite occupancies and release key packages to homeowners
• Meet with homeowners to review service requests and Tarion warranty forms
• Acting as liaison between homeowner and all Departments; providing follow-ups and advising of outcome.
• Providing homeowners with answers to general inquiries and service updates, as well as de-escalating any situations that may arise onsite.
• Follow up, maintain, and take ownership of appropriate internal records
• Prepare and distribute notices, service updates, and educational materials to homeowners, including maintenance guides.
• Work closely with the Site Administrator to schedule suite access and resolution of service requests as required
• Review and record all service requests to ensure accurate information is available for trades, site staff, management
• Identify all warranty trends and complete quality assurance inspections
• Schedule and confirm all service appointments with trades and homeowners
• Responsible for the resolution of warranty items and completion sign offs from homeowners to close all Tarion warranty files and reduce conciliations
• Follow all service targets as set by management to ensure timely completion of service requests
• Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of management as needed
• Prepare service technician(s) schedule and track daily completion lists
• Follow all government and/or policies as they pertain to health and safety
• Perform any additional tasks/duties as assigned by the Management

Requirements

Knowledge& Experience

• Meticulous individual with problem solving skills and desire to deliver best product possible
• Experience and detailed knowledge of Tarion Warranty and all applicable guidelines and regulations
• A general working knowledge and understanding of residential construction for both mid-rise and high-rise projects
• Experience in multi-unit residential construction, not required but would be a bonus
• Attention to detail in overseeing completion of outstanding tasks related subcontractor deficiency lists
• Confidence and maturity to work with minimum guidance and make sound decisions
• Exception organizational skills and ability to multi-task;
• A quick learner who just wants to get things done
• 2-3 years of work experience
• Highly detailed & organized
• Excellent customer service skills
• Experience with Builder Lynx software an asset
• Minimum 3 to 5 years of relevant work experience in Customer Service
• Post-secondary education in a related field would be a benefit

Skills

Qualifications

Requirements Of The Role (travel, Driving Licence Etc)

• A valid driver’s license and ownership of a vehicle is required

Graywood is an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.

Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs