GRM Inc Looking for Administrative Services Manager at West Kelowna, BC Full Time

GRM Inc. is a leading Facilities Contract Management Company, serving an impressive portfolio of clients throughout western Canada. Our team of professionals is committed to ensuring that our client property investments are professionally managed. Through snow and ice, wind and rain, and wear and tear – GRM Inc. deliver trusted, proven, reliable, and effective results. We are a locally owned, values-based company, and we care deeply about the safety and well-being of our employees, our clients, and our stakeholders.

GRM Inc. is expanding our professional team to meet the growing market demand. This is an outstanding opportunity to work closely with our operations team, marketing and business development team, and associates. If you share our values and vision and would like to join our team as Administrative Services Manager, we would love to hear from you.

POSITION OVERVIEW

The Administrative Services Manager will provide supervision and leadership to a team of administrative employees who, in turn, support the finance and operations departments of the company. Additionally, this role will be responsible for maintaining a working knowledge of all business software systems and portals as they relate to work order management. This position will be a key support person assisting the Director of Finance and Regional Managers with reporting, KPI tracking, and operations process development.

ESSENTIAL JOB FUNCTIONS

Job Responsibilities:
Manages and coordinates activities of all employees engaged in administrative services such as contract administration, office and clerical services, work order management

Trains all users and implements all client and internal company software systems related to operations (GRM Time 2.0, client work order portals)

Reports daily on portal work order statuses to the administration operations team

Facilitates department meetings, including crossover to other departments within the company

Oversees phone systems and determines call routing and coverage for a 24-hour period

Acts as internal IT liaison to our external IT consultants and ensures employees are set up

Develops and implements methods and procedures for monitoring work activities to inform management of the current status of work orders and contracts

Oversees all contractor compliance to ensure all requirements are met and recommends changes to compliance documents and processes semi-annually

Performs weekly variance reporting on established KPIs to the director of operations and the senior management team

Liaises with the finance team on client invoicing portal training and updates

Qualifications:
Previous management experience of a minimum of 3-5 years

Degree or Certificate in a related field (preferred)