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ABOUT US
GT Group, headquartered in Montreal Canada, provides a varied range of products and services related to Containers, Transport, Logistics and Warehousing for the international shipping community. Serving both the domestic and international sectors for over 40 years, we bring a solid and innovative approach to client satisfaction.
If you have a strong work ethic, are driven and want to be part of a team that provides growth and a collaborative environment, this opportunity is for you.
Location: Montreal, QC H1C 2A2
YOUR ROLE
The Logistics Coordinator, the liaison between the customer and the operation, acts as first point of contact for the customer and resolves any problems or concerns with the delivery of the customers’ product, while projecting a positive and professional image at all times.
Responsibilities
Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product;
Address problems with shipping delays and client deadlines;
Accountable to anticipate and defuse potential problems, which could include phone or email interactions with customers;
Respond to customer inquiries, providing turnaround within ½ hour;
Develop and maintain a positive client relationship by providing routine follow-up customer service calls;
Document and escalate any customer service issues and/or shipping/receiving errors
Adhering to policies and procedures as well as regulatory compliance;
Use the client’s portal in order to track and monitor all inbound and outbound shipping requests to and from the terminal;
Rectify problems, such as late & non-delivery of product;
Document shipping information into the appropriate internal system
Identify areas of improvement, actively participate in continuous improvement initiatives and perform other work, as required
What we are loooking for:
DES required, DEP or DEC in a relevant field is preferred
2 years experience in customer service and /or in the transportation & logistics industry, an asset
Fluently bilingual (English/French) required
A strong customer service orientation
Ability to multi-task in a fast-paced environment
Highly motivated and result oriented
Strong attention to detail
Excellent proactive communication and interpersonal skills
Proficient knowledge of computer applications
Strong problem solving skills with the ability to prioritize tasks
SALARY & BENEFITS
Salary is commensurate with experience and skills and falls within industry standards
Participation in company group insurance after 90 worked days
GT GROUP is committed to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or color, in a visible minority in Canada. If you are considering a career in the container transport industry, have the required experience and skills, and are up to the challenge offered, please apply by sending us your CV
