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YOUR ROLE
Under the direction of the Warehouse Supervisor and with efficiency and customer service a priority, the CS/Logistics Coordinator acts as the liaison between the customer and the operation. Acts as first point of contact for the customer and resolves any problems or concerns with the delivery of the customers’ product. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
- Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product;
- Address problems with shipping delays and client deadlines;
- Accountable to anticipate and defuse potential problems, which could include phone or email interactions with customers;
- Respond to customer inquiries, providing turnaround within ½ hour;
- Develop and maintain a positive client relationship by providing routine follow-up customer service calls;
- Document and escalate any customer service issues and/or shipping/receiving errors
- Adhering to policies and procedures as well as regulatory compliance;
- Tracks and monitors all inbound and outbound shipping requests to and from the warehouse;
- Efficiency and time management;
- Strong reliance on monitoring and co-ordination of inbound and outbound shipping requests;
- Rectify problems, such as late & non-delivery of product;
- Comply with laws, regulations and standards;
- Document shipping information into the appropriate internal systems
Additional Responsibilities
- Performs other related work as required
- Identify areas of improvement and actively participate in continuous improvement initiatives.
QUALIFICATIONS
- High school diploma, required
- At least 2 Years experience in the transportation industry is preferred;
- DEP or AEC in logistics / transport, an asset;
- Bilingual (English/French) is required;
- A strong customer service orientation
- Ability to multi-task in a fast-paced environment
- Highly motivated and result oriented
- Strong attention to detail
- Excellent proactive communication and interpersonal skills
- Proficient knowledge of computer applications
- Strong problem solving skills with the ability to prioritize tasks
SALARY & BENEFITS
- Salary is commensurate with experience
- Group insurance is applicable after 90 worked days (life, health and disability)
GT GROUP is committed to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or colour, in a visible minority in Canada.
