Guardian Automotive Looking for Automotive Service Advisor at Edmonton, AB Full Time

We’re looking for our next customer relationship builder! Are you upbeat, easy-going and love making people laugh? Want a way to do all of that while simultaneously keeping them safe? We’re on a mission to change the automotive repair world and we need your help!
Guardian Automotive is a locally owned independent Domestic & Asian automotive repair facility located in West Edmonton. We are an aggressively growing company with the small business control and feel. Company owner has an open door policy and you will get a say in how we shape our future to best ensure our customers needs are met as well as creating a fun and invigorating environment. We’re looking for great like-minded people to join our team. A drive to learn, grow and find new approaches is absolutely required. We don’t lean on our customers with high pressure sales but we do want them to leave safely, with quality repairs at a fair price. We offer full benefits after probation period, a discounted employee cost on goods, personal use of shop facilities and even profit sharing for the right fit and metric drivers.

We are looking for a certain type of self motivated and self managed personality to aid in enacting our customer service and reputation goals. If we cant prove it, a customer shouldn’t pay for it. We have built a small empire on transparency. It shows in every job we complete, and every review we get. Our inspections are entirely digital, completed on tablets, with pictures of items needing attention. Technology is a driving force in our customer experience. This position will report to our Service Manager and will be wholly responsible for meeting target metrics.

Lots of joking, lots of laughs, great and varied soundtrack in the shop. Thick skin and a twisted sense of humour fit in well here. We’ve put a determined effort into building an amazing team, an environment unlike any other shop (according to our staff), committed to our customers’ satisfaction and the sanity of the rest of the team. We’re a low drama, relatively low stress environment (as much as can be controlled) and would like to keep it that way. We try to have BBQs and small events often. A positive personality with a desire to learn goes miles around here. If you’ve made it this far, we must have made it interesting enough to be worthwhile. Reach out.

The Details:

Reports to: Service Manager, Owner

Hours: Full-Time Permanent
Job Responsibilities and Duties:
Primary:

• Sales: Sell repairs and service to customers based on their needs goals and desires, using company guidelines and best practices.

Secondary :

• Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
• Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager.
• Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

• Sales Experience: Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
• Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands:

Must be able to get into and out of various vehicles without assistance.

Must be able to drive a motor vehicle safely with passengers.

Job Types: Full-time, Permanent

Salary: $32,640.00-$65,280.00 per year

Additional pay:

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Edmonton, AB T5P 3W9: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Experience:

• automotive service advisor: 1 year (preferred)
• customer service: 1 year (preferred)

Licence/Certification:

• Driver’s License with a clean abstract (required)