Guelph Volkswagen Looking for Service Advisor at Guelph, ON Full Time

We are seeking a sales driven SERVICE ADVISOR to join our team. The ideal candidate would have a minimum 1 year experience and be the first point of contact with clients. This is a fast pace high volume position, computer skills would be a must.

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Main Responsibilities and Tasks:

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments as needed
• Operates computerized work order systems.

Requirements: .

• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Basic math and keyboarding skills.

Experience:

• service advisor: 1 years (preferred)
• Customer Service: 3 years (preferred)

Job Types: Full-time, Permanent

Schedule:

Experience:

• service advisor: 1 year (preferred)
• customer service: 3 years (preferred)