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If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work – we want to hear from you. The Hampton Inn & Suites – Kelowna Airport is currently looking to fill the role of Full-Time Guest Service Agent.
We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!
What will you be doing?
- Welcome and acknowledge guests
- Anticipate and address guests’ service needs
- Process all guest check-ins, check-outs, and create new reservations
- Secure payment; activate/reissue room keys following hotels policies and procedures
- Coordinate with Housekeeping to track room status and guest concerns
- Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
- Maintain confidentiality of proprietary information
- Assist with the continental breakfast as needed
- Preparing foods as per F&B Operations guidelines
- Understand, follow and implement food safe guidelines
- Setting out/arranging cold food, such as pastries, cereals, etc
- Clearing and cleaning tables as they are vacated
- Preparing and setting up hot food items
- Restocking items consistently throughout breakfast hours and for the next day
- Washing serving equipment and returning to storage
- Perform other reasonable job duties as requested by Supervisors and Managers
- Available to work varied shifts: days, evenings, weekends and holidays
What are we looking for?
- High School graduation required
- Valid BC Class 5 driver’s license
- Previous hotel experience is an asset
- Commitment to delivering a high level of customer service
- Superhost training is an asset
- Good computer skills required
- Must be legally eligible to work in Canada without restriction
Perks:
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Hilton brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
Don’t miss this exciting opportunity to join our Hampton family!
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