Haines, Jones & Cadbury Corporation Looking for Customer Service Representative at London, ON Full Time

National Accounts Distributor – Customer Service Representative

Who We Are

Haines, Jones & Cadbury Corporation (HJC Corp) is a National Accounts Wholesale Distributor of construction materials. HJC Corp. specializes in providing comprehensive construction material packages to major national chains.

Our Customer Service Reps are…

The first point of contact for our customers and are responsible for the delivery of exceptional customer service. Their duties include order entry and expediting, stock and price inquiries, quotations and technical support. This position requires significant contact with customers over the telephone and via email.

Job Description

Are you outgoing and value customer service? Are you knowledgeable and service oriented? Do you have excellent attention to detail while managing several projects at once? Do you have a problem-solving nature, along with being a great listener?

Have you been gifted with the 3 P’s – positivity, patience and politeness? Our London corporate office is staffed by a dedicated and professional team who deliver exceptional customer service to our customers.

As a CSR with HJC Corp. your specific duties will include things such as:

· Interacting with customers over the phone and email, providing the customer service and support needed to determine needs and schedule deliveries

· Investigating and resolving customer opportunities and concerns

· Processing Sales Orders & Bids generated through phone or email transactions

Do you have what it takes?

As a CSR, you must be optimistic, friendly and service oriented. Excellent verbal communication is a must. Bilingual (EN/FR) is an asset.

All interested applicants must possess:

• High school diploma or equivalent

• Excellent communication and customer service skills

• Exceptional organizational skills with an attention to detail

• Ability to work well in a team-based environment with minimal supervision

• Capability to work in fast paced environment and to meet strict deadlines

• The ability to maintain positive relationships with team members, vendors, and customers

• Computer literacy with Microsoft Office and preference given to those with a good working knowledge of ECLIPSE and QUICKBASE

• Knowledge in the lighting, plumbing, restroom partitions and accessories, tile, water heater and HVAC industries is an asset

We give you the tools you need to succeed, investing in your personal and professional growth through targeted training and development programs, and reward team success through our profit sharing opportunities and an extensive benefits package which includes a company pension plan.

Job Types: Full-time, Permanent

Salary: $42,000.00-$48,000.00 per year

Additional pay:

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 5 years (preferred)