Hampton Inn by Hilton Elliot Lake Looking for Front Desk Attendant at Elliot Lake, ON Full Time

· MUST RESIDE IN ELLIOT LAKE

· Handling all administrative duties with the upmost accuracy and confidentiality

· Processing the arrivals and departures of individuals, groups and tours, including capturing all necessary payments

· Handling multiple phone lines, and responding to voicemail with follow up calls

· Creating reservations and bookings for guest, with the upmost accuracy

· Capitalizing on any Hotel sales opportunities, delegating sales leads to management

· Handling in-bound ELRL afterhours calls and following up with the appropriate designates

· Handling and coordinating room assignments for pre-arrivals and in-house guests

· Performing night audit when applicable and prepping breakfast area equipment and foods for the Pantry department

· Handling guests’ inquires and complaints with the utmost professionalism and courtesy, and coming up with problem solutions

· Preparing the housekeeping daily reports and giving them to the Lead housekeeper

· Monitoring the Daily Totals screen to ensure capitalization the ability to sell guest rooms

· Making administrative corrections when needed

· Delivering the Hilton Honors program, including incentives as per Hampton Standard

· Offering referrals for community services and handling requests for information

· Handling conference room inquires, filling out the Maple Room Booking form and relaying the information to the Hospitality Coordinator

· Handling block booking inquires, filling out the Block Booking form and relaying the information to the General Manager

All team members are given privileges to the Go Hilton Team Member Travel program. This program provides discounted rates on hotel stays for team members as well as your family and friends.

Job Types: Part-time, Permanent
Part-time hours: 16 per week

Salary: From $15.75 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
Sanitizer stations are located throughout the hotel.

Application deadline: 2022-10-17
Expected start date: 2022-10-17