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The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Basic knowledge of Wine, Cocktails and fine dining service is an Asset to this position.
Feel the VIBE, live the EXPERIENCE and join a team that ROCKS!
This part time position will offer you benefits, vacation in lieu, flexible schedule, pension plan, free parking & career advancement.
The ideal candidate must be available to work Wednesday to Sunday from 5:00pm to 10:00pm. You must have a car as there is no public transportation to our site.
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Taking guests’ orders
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Handling cash & other forms of payment
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Making proficient sales transactions – using a point-of-sale system
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Properly checks I.D.s – for guests who appear to be under 30 years old
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Demonstrating responsible alcohol service
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Demonstrating impeccable product knowledge
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Suggestive selling – using proven techniques
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Answering questions – accurately and politely
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Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience
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Maintaining a clean & organized section – including pre-bussing & table maintenance
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Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, etc
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Demonstrating knowledge of all table/station numbers
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Directing guests to areas & restrooms
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Creating memorable experiences
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Entertaining guests with AMPLIFIED SERVICE
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Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
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5 years’ experience in a fine dining environment, preferrably in an Italian restaurant.
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Must be at least 19 years of age
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Follows all food safety & sanitation procedures
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Must be Smart Serve certified
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Practicing all general safety standards
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Performing duties which require bending & reaching
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Lifting & transporting up to 25 pounds
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Standing or walking, for up to 8+ hours
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Maintaining a well-groomed appearance (“having a plan”)
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Following all uniform guidelines
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Recycling products, where possible
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Remaining calm in a hectic, fast-paced atmosphere
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
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Displaying a positive and outwardly friendly attitude toward guests
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Maintaining HRC’s 5 core Values and Mission Statement
SKILLS
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Remaining calm in a hectic, fast-paced atmosphere
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
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Displaying a positive and outwardly friendly attitude toward guests
PHYSICAL DEMANDS
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Ability to stand and sit for extended periods of time.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
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The restaurant environment is hectic, fast-paced and often crowded and noisy. May be exposed to restaurant/casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Requisition Number: 2022-25481
External Company Name: Hard Rock Cafe International (USA), Inc.
External Company URL: www.hardrock.com
Street: 4837 Albion Road
