Log In
Sign Up
Essentials of good customer service include product awareness, attitude, efficiency and problem-solving. Happy customers means we have provided excellent customer service and it’s something we strive for at Harman. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our B2B clientele. French is an asset, though not a requirement.
Creating valued Customer Experience
- Answer in-bound calls from customers in a professional, clear and courteous manner
- Ensure customer requests are handled to completion in a timely fashion
- Manage the day-today relationship of customer accounts
- Ensure customer problems and complaints are handled appropriately, escalating issues when necessary
- Respond to customer product inquiries
Develop and Manage the Team / Teamwork
- Contribute to a positive working environment
- Liaise between customers, sales representatives and administration
- Coordinate with warehouse for shipping of orders, using WMS Software
Internal Practices & Processes
- Data entry of orders into order system and ensure orders are shipped on time
- Be knowledgeable of company products and policies and procedures
- Follow up on order status and expedite when required
- Ensure necessary due diligence to support the accuracy of all customer transactions
Qualifications
- Excellent English communication skills is a necessity
- 2 years or more hands-on customer service experience
- Preferred post-secondary education
- Computer literacy, MS Office is a must
- Strong customer-service orientation
- Excellent problem solving abilities and detail oriented
- Ability to work well under pressure
- Comfortable and proficient with basic math skills
- Able to learn quickly and maintain a high-level of product knowledge
- Able to work cooperatively in a team environment
- Takes initiative – acts and preemptively solves problems
- Flexibility – adapts to different challenges and enjoys multi-tasking
- Able to work with sometimes disagreeable customers in a professional manner
- Overtime as required
When applying to this role, please quote Job ID-CUST003 in your application information, and submit a cover letter along with your resume.
Job Types: Full-time, Permanent
Salary: $19.00-$23.00 per hour
Benefits:
- Casual dress
- Commuter benefits
- Company events
- On-site parking
- Paid time off
- Profit sharing
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
COVID-19 considerations:
All customers are required to wear masks, sanitization of work areas performed daily, regular screening practices.
