Job Description
We believe that all technological solutions should be designed with security in mind and delivered with the friendliest service possible to ensure client satisfaction. We are looking for a like-minded information systems technician with a minimum of 3 years experience working at an MSP or relevant field to join our team.
The information systems technician is responsible for implementing, maintaining, troubleshooting and documenting informational systems as part of client support requests and internal projects. These systems include but are not limited to software, workstations, mobile devices, servers, data and voice networking equipment. Most of the work is performed remotely, however, some onsite visits may be required on occasion. As such, the applicant must posses a valid G class driver’s license and have access to a working vehicle.
Excellent verbal and written communication are required to work directly with clients and vendors to resolve requests in order of urgency and impact in a professional manner. Since security and client satisfaction are paramount, advanced attention to detail is required. Advanced troubleshooting abilities, knowledge of workstation and server Windows operating systems and networking concepts are a must.
Other responsibilities include monitoring the RMM suite, managing service tickets, creating or updating documentation as well as addressing automated alerts accordingly.
Since this position is for our satellite office in North Bay, the ideal candidate must be able to produce excellent work both independently and collaboratively with our main office in Sudbury.
GENERAL DUTIES
USE OF OUR TICKETING SYSTEM
USE OF OUR MONITORING & MANAGEMENT TOOL
PROJECT WORK
COMMUNICATION, REPORTING & RISK
TEAM WORK
SKILLS AND ATTRIBUTES Required
Assets * Experience with RMM Tools and PSA software
Job Type: Full-time
Salary: $24.00-$32.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
Experience:
Licence/Certification:
Work Location: One location
Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over...
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