Hays Looking for Biligual Patient Care Coordinator at Ontario, Canada Full Time

Role: Bilingual Patient Care Coordinator

Location: Mississauga, ON (hybrid)/ remote if local to Ottawa/ Montreal/ Sudbury/ surrounding area

Duration: Permanent

Your new company

Hays has partnered with a large healthcare client and is looking to hire multiple permanent Patient Care Coordinators in Mississauga, ON.

Your new role

• Responds to incoming customer related calls from patients, pharmacies, and clinics regarding status of active patient files within SLA’s Triages calls to appropriate team members
• Indexing patient documents received from but not limited to, clinics, MD offices, patients and insurance companies; and create files as needed
• Monitor files and reports for data integrity and action appropriately
• Collaborate effectively with Patient Support Program and with associated service team members to ensure seamless patient journey and experience
• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
• Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are met
• Understands the molecule(s) in full detail
• Act as a patient advocate, assist with determining coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Results driven – must meet or exceed establish performance and quality metrics
• Contact clients periodically to confirm adherence and coordinate delivery of medications (Including date, time)
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you’ll need to succeed

• Patient Care Coordinators must have strong written and verbal French and English communication skills to work with patients, clinics, and insurers.
• The candidate should be an independent thinker with good problem solving abilities.
• The Patient Care Coordinator is to be well versed in their company’s products, rules and regulations in order to deliver exceptional patient care.
• They must deal with customers in a patient, professional and friendly manner.

What you’ll get in return

You will receive a competitive salary, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

What you need to do now

Apply directly or send your updated CV over to [email protected]!