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Do your friends and family call you for IT help? Do you have great customer service skills?
HCL America is looking for individuals for our expanding team to provide world class customer service support at our Ottawa location and at user’s desks to assist with their IT needs.
About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation,with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+‘Ideapreneurs’ working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Duties
- Handle day-to-day IT support for single building
- Hardware and Software support for desktops/laptops/peripherals
- Setup equipment for new hires
- Assisting with move day prep and post-move support
- Desk Phone deployments
- Manage IT inventory
- Liaison with IT in Oakville for all mobile orders and upgrades
- Assisting remote LAN team with network installs and upgrades
- Network troubleshooting support
- Coordinate with IT site manager and Site Management for all necessary IT changes
- Daily staging of machines in inventory (Windows and Linux)
- Re-staging user’s machines as required
- Troubleshoot mobile device issues with iOS, RIM, and Android devices
- Setup A/V equipment for town halls and guest visits
- Coordinate with site management and remote site management for guest visits
- IT infrastructure planning for site moves
- Site-wide Shipping and Receiving
- Site Badge creation/updates
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Requirements Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
- Network troubleshooting skills including Intel servers and telecoms
- Strong Break / Fix skills for Desktops, Workstations, Notebooks, and Dell tablets
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- Strong Microsoft operating system troubleshooting skills
- Strong Linux operating system troubleshooting skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills’
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Client has COVID safety protocols in place.
Education:
- Secondary School (required)
Experience:
- IT support: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)