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Health Quality BC (HQBC) is committed to an equitable, diverse and inclusive workforce. We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we want to hear from you!
In particular, we encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas at HQBC to apply.
Role Summary
Health Quality BC provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
The Engagement Leader is responsible for leading work within HQBC’s patient and public engagement strategy. This includes planning and coordinating activities that promote and support people and community involvement in health system design, improvement and transformation. This role works in collaboration with diverse partners including health authorities, physician collaborative committees, NGOs, universities and other partners. Reporting to the Director, Patient & Public Engagement, the Engagement Leader will work as part of a team to develop the patient and public engagement strategy, which includes cultivating and supporting an environment for health organizations to authentically partner with people and communities to advance health quality.
Key Accountabilities
- Promotes HQBC’s vision and values with key partners by building relationships through clear and effective communication and facilitating consensus on matters related to the engagement and support of people and communities in pursuit of health system changes and improvement initiatives at the local, regional and provincial levels.
- Supports the design and implementation of engagement education, training, change management and communications strategies related to the engagement of people and communities for HQBC initiatives, including leadership and support to working groups as required.
- Providing consultative coaching, mentorship and appropriate quality improvement (QI) training (methodology, tools and processes) to support meaningful engagement with people and communities in system and program design.
- Develops and implements strategies to engage and orient volunteers for participation in the Patient Voices Network.
- Facilitates relevant activities in support of the meaningful engagement, participation, and retention of patient, family, and public volunteers in local, regional and provincial engagement opportunities.
- Contributes to process improvement and outcome evaluation by identifying and evaluating new initiatives, developments and trends within community engagement. Liaises with other members of the HQBC team and applies change management strategies and methods to patient and public engagement and measurement.
- Monitors engagement and community development practice trends, identifies opportunities that promote innovation and partnerships with people and communities for improvement and supports the consistent delivery of quality care. Collaborates with organizational partners to lead the implementation of change managements initiatives related to person and family centred care; assess impact and evaluate outcomes.
- As a contributor to HQBC’s team, participates in the development of an event and community partnership strategy aimed at increasing awareness within target groups. Represents HQBC at a variety of events in order to promote engagement.
Qualifications
A level of education, training, and experience equivalent to a Master’s degree in Health Sciences, Community Development, Social Work, or Health Management and five (5) years of experience in program evaluation, community capacity building, or a health related discipline, or an equivalent combination of education and experience.
Valid BC Driver’s License with a satisfactory driving record and access to a reliable vehicle is essential.
Values diversity and difference, operates with integrity and openness. Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others. Understanding of the analytical requirements of measurement for improvement. Uses evidence to make improvements, seeks out innovation. A strategic thinker who is able to synthesize and align multiple ideas, strategies to develop new insights and approaches to change. Knowledge of the provincial and Canadian health care system, including demonstrated experience working with First Nations and Aboriginal communities. Exceptional facilitation and public presentation skills, and knowledge of adult education models. Ability in using a variety of influence styles and tactics appropriate to the context to influence thinking, attitudes and behaviors. Ability to anticipate obstacles, use logic to make conclusions and develop an appropriate course of action. Ability to work a flexible schedule with occasional travel within the region, including travel to attend planning meetings. Proven leadership abilities, including relationship building, negotiation, tactful and diplomatic communications skills, conflict management and consensus-building. Excellent oral and written communications skills.
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with Health Quality BC as of October 26, 2021.
Please send your resume and cover letter to Tammy Hoefer, Director, Patient & Public Engagement, at [email protected].
Kindly note that only short-listed candidates will be contacted; others will be kept on file for a period of two years for future consideration.
