Who we need
Reporting to the Director, IT Solutions, this full time, permanent Business Systems Analyst (BSA) position provides strategic analysis, planning, development, implementation and operation of projects and support efforts associated with the work of the Information Technology team and our core applications. The BSA establishes and maintains relationships and effectively collaborates with internal business leaders, process owners and external vendors to align work efforts and help develop frameworks that enable successful business operations. The BSA understands the business and can elicit requirements from various levels of the business and help guide decisions for technical solutions.
This remote role can be performed from anywhere in Canada, however may be expected to go into a nearby Provincial office from time to time.
How you will make an impact every day
Business Analysis
Interpret stakeholder business needs and translate them into application and operational requirements.
Facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, tasks and workflow analysis.
Understand and document as-is and to-be business processes and be a key contributor in designing solutions.
Create and refine business requirements document, preliminary design / mockup of new functionality and develop flow charts, functional diagrams, and step by step descriptions and interactions to communicate application design specifications for projects, as required.
Establish and clearly document requirements, develop use cases, create end user documentation and training materials and demonstrations.
Assist with business case development for IT projects, IT Assessments, project plans and associated project documents.
Aid with the development of tools and templates to facilitate the data/information gathering and analysis process.
Support the development of briefing notes, updates, presentation decks and stakeholder communications. Help synthesizing information and data into executive level reports to facilitate strategic decision making
Advisement and Improvement
Work with business groups to facilitate both tactical and strategic operations for the associated technologies including CRM, websites, fundraising and email platforms.
Understand short and long-term goals and objectives and recommend technical solutions and services.
Develop and propose options with pros/cons and risk, and work with business leaders and technology teams to finalize the best solution that meets business needs.
Act as a subject matter advisor which may serve as a point of escalation and become actively involved, as required, to meet schedules and resolve problems.
Manage issues proactively, including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to help prevent them from repeating
Look for opportunities for process improvements and automation
Stakeholder Management
Ensure frequent, continuous and effective communications with team members, within IT, and with business leaders and stakeholders to set expectations and help set priorities appropriately.
Lead stakeholder requirements sessions driving discussions to uncover critical hidden requirements, the true business need and associated risks
What you bring
Bachelor degree or college diploma in computer science, information systems, business administration or related field
5+ years of business systems analysis experience successfully delivering and operating medium to large scale system implementations (CRM/marketing and digital applications)
Significant experience in Marketing, Fundraising, Finance or Digital considered an asset
2+ years of experience with Microsoft technologies, relational databases and business systems process design
2+ years of experience with CRM, Financial Systems, Online Fundraising implementations, Email platforms (experience with Blackbaud CRM, Luminate-Team Raiser, Salesforce Marketing Cloud considered an asset)
Experience between different business systems and working with integration tools considered an asset
Proficiency with standard MS Office applications, MS Visio, MS Project and MS Power BI
Experience in creating clear and detailed business requirements and functional specification documents.
Strong SQL skills and experience
Strong database design and development skills and experience
Strong use case development and end to end testing and management skills and experience
Solid understanding of network operations, application development life cycle and database administration / management to facilitate successful execution of deliverables working with these teams.
Experience reading code and understanding the impact an asset
Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
Excellent verbal and written communication skills. Ability to interact professionally with a diverse group (executives, managers, subject matter experts, developers, QA, software architects). Ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels.
Familiar with Agile and/or Waterfall project execution.
Skilled in user story development.
Ability to work in fast paced, agile and multiple stakeholder environment. Ability to work according to a plan and with minimum oversight.
Ability to prioritize and work on multiple tasks across multiple stakeholders. Work with the project teams (including both business and technical staff) and internal and external stakeholders and see a work request or project to a successful completion.
Highly self-motivated and directed with an attention to detail
Proven analytical, evaluative, and problem-solving abilities
What we offer
In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer a generous paid time off package including vacation days, personal days, wellness days and paid companywide closure between Christmas and New Year’s. In addition, we provide competitive health, medical, dental and vision benefits, basic life insurance, disability, employee assistance program (EAP) and a defined contribution pension plan with employer matching. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.
Apply now
Beat as one. If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by April 6, 2022.
To learn more about our mission, our values and the difference our foundation makes in the lives of Canadians at every age, please visit our website.
Heart & Stroke has a vaccination policy that requires all employees to be fully vaccinated unless they have a valid exemption. You can view our policy here.
At Heart & Stroke, we believe in equity, diversity, and inclusion; it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized and LGBTQ2+ communities, women, and people with disabilities, are encouraged to apply.
We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.
Please know that Heart & Stroke supports the health, wellbeing and safety of our employees and their families and while our offices remain closed, remote work arrangements are currently in place. Therefore, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you!
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