Heffner Toyota Ltd Looking for Automotive Service Appointment Coordinator at Kitchener, ON Full Time

CUSTOMER SERVICE REPRESENTATIVE (Appointment Coordinator)

Are you looking to work in an environment that values your contribution to customer care? Are you looking for opportunities to grow and make your mark within a team? Heffner Motors is the place that you can accomplish all this and more. Come talk to us today about how you can make a difference.

We are looking for an Automotive Service Customer Service Representative (Appointment Coordinator) responsible for numerous items, including booking appointments for both the Toyota and Lexus Service departments, interacting with other dealership departments and guests through digital communication (Ie; email)

Some experience and/or a good working knowledge of the automotive industry would be an asset.

We are looking for a driven, innovative person who embraces our core values and our common purpose to build lasting relationships by creating an enthusiastic fulfilling experience for everyone.

We are a fun loving, hardworking, community focused, and customer driven environment and are looking for people who value these as well.

Must be Self-motivated, well organized and have great listening skills. Have the ability to multi-task, prioritize, and plan accordingly with minimal supervision is an asset in our fast paced, independent environment.

Customer service is paramount; we believe firmly in “it might not be your fault but it is your problem” and we want all our staff to own every guest concern they come in contact with to a satisfactory completion.

Candidate must

· Be Self-motivated, detail oriented, and well organized

· Have the ability to multitask

· Have the ability to learn a variety of skills in a fast paced team environment

· Fit with our fun loving, hardworking, community focused, and customer driven culture.

· Have excellent customer oriented and communication skills (both written and oral) as well as great listening skills

o With the main focus of ensuring all recommended services required for each guest are reviewed with each interaction.

· Be available to work dayshifts, evening shift and saturday shifts

In addition to a very competitive wage structure, we offer

· an excellent company profit sharing program

· a comprehensive Health & Benefit plan,

· access to an onsite company gym,

Hours and wages will be discussed during the interview process

Heffner Motors is an equal opportunity employer and is able to accommodate applicants with disabilities in the recruitment process

Job Types: Full-time, Permanent

Salary: $15.00-$17.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Profit sharing
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability