Heidelberg Materials Looking for Online Chat Service Representative at Nippers Harbour, Newfoundland and Labrador, Canada Full Time

We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.

Responsibilities :

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Crete relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed