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At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, and Youfoodz.
About the Role
We are looking for a Special Operations Manager to lead key strategic projects in launching and scaling new product lines. Reporting to the General Manager, you will work across all functions and teams within our business (supply chain, production, culinary, quality, ops tech, etc.), supporting our most pressing priorities. You will lead several projects at the same time, support core operations as needed, and proactively propose new projects and opportunities. If you want to be immersed in the operational development of a hyper-growing scale-up, then this position is for you!
You will:
Have end-to-end responsibility for strategic projects with high impact: identification of new opportunities, realization of business cases, and execution
Dive deep into different areas of our business – e.g. supply chain, production, culinary, quality, ops tech – to understand and solve complex problems, and improve decisions and processes
Create monitoring and management tools for various projects (timeline, budget, investments, etc.)
Help define, monitor and continuously improve key performance indicators across our business (e.g. error rate, cost structure, efficiency)
Lead expansion of new products, or of existing products into new markets
Support the core operations of different functions based on business need
Analyze data to identify initiatives to improve our operations and the daily customer experience, and to make recommendations to the senior leadership team
Organize workshops with various stakeholders to collect their inputs for your project, and manage stakeholder relationships to ensure commitment to your project and its timely delivery
At a minimum, you have:
An exceptional academic record with a degree in Engineering, Business (MBA), Analytics or a related field
At least 4 years of experience at a top tier management consulting firm, with a manufacturing company, or in a hands-on data-driven environment
Outstanding problem solving and communication skills
An advanced project management toolkit
The desire to excel in an unstructured and fast-paced environment
Willingness to travel
Why you’ll love it here:
A competitive salary and company benefits
75% discount on HelloFresh and Chefs Plate meal kits
Partial top-up for parental leaves
A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year – learn more about our flexible Hybrid Work Approach below!
We trust and support you – take ownership of your work and push your ideas from inception to execution
We want to see you grow – we support your career progression and provide learning and development opportunities
We take our work seriously, but we don’t take ourselves too seriously. You’ll work with fun, energetic, and supportive teams.
We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the company.
Hybrid Work Approach
At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility for our employees is a core part of creating a great employee experience. We are also mindful that many employees thrive on in-person interactions and collaboration opportunities at the office (e.g. new joiners, team building, social events, experiencing our product).
To meet those needs, we are pleased to provide a Hybrid Work Approach, which enables employees to work from home up to 50% of the time, and also work remotely (within Canada) up to four weeks per year. During the COVID-19 pandemic, our HQ employees are primarily working remotely from home and we have the office open and available on a voluntary basis for employees who wish to work from there. Pending public health guidelines, we expect to return to the office using our Hybrid Work Approach. Employees will receive a minimum of one month’s notice of our Hybrid Work Approach taking effect and when employees will be expected to start work from the office.
When we return to the office, you’ll love:
Our bright and functional space located in the heart of downtown Toronto (110 Spadina Avenue)
Our test kitchen, where our recipes are tested on-site, so there are delicious meals constantly flowing!
Our newly renovated employee lounge, decked out with a movie projector, comfy couches, board games, and a ping pong table!
Our gorgeous rooftop patio, with a perfect view of the CN Tower while you enjoy lunch outdoors!
Our fully-stocked kitchen with fresh fruit, healthy and not-so-healthy snacks, sparkling water, cold brew coffees, and more. (Are you seeing a pattern yet? Hint: We love food!).
COVID-19 Vaccination Policy
The health and safety of all staff members at HelloFresh is our top priority. As such, we are committed to taking every reasonable precaution to protect the health and well-being of our employees against the risks of COVID-19.
Full vaccination against COVID-19 is proven to be a safe and effective tool in protecting our health and our communities. In support of this, we have adopted a COVID-19 Vaccination Policy requiring all staff members to be fully vaccinated in order to access the office or to attend a HelloFresh sanctioned event located outside of the office.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action – from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
