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Director, Onboarding & Financial Analysis – Generalist (Mid/Senior Level) Solution Architect & Product Support – Customer Success – Chicago
Role Title: Director, Onboarding & Financial Analysis – Customer Success
Area of Interest: Enterprise Software, Financial Technology, Fintech, FP&A, Financial Planning & Analysis, Investment banking, Private Capital
Location: Remote First, US-IL-CHICAGO, US-MA-BOSTON, CA-ON-Toronto
Job Type: Full Time
# of Positions: 1
Posted Date: 10/22/2023
Experience (Years): 4-9
Base pay: $65,000 to $115,000
About Henon
We are building a relationship first, tech enabled financial services company founded to help mid-market companies grow.
Henon is a pioneer of Strategic Financial software providing the office of the CFO with a full stack technology suite encompassing Strategy, Corporate finance, FP&A and Treasury functions into a single platform. Henon.io combines technical and financial expertise to create innovative, cloud-based software solutions that deliver world-class financial planning advice, actionable operational insights, and risk management for enterprise businesses.
What you will do
- Work with customers daily to transform their existing solutions, spreadsheets, and business problems into sophisticated multi-dimensional models by
- Understanding business requirements & document them
- Building & inputting the corresponding Henon.io applications and modules
- Training/Co-building with the customer so they are self-sufficient in the solution
- Participating and/or leading UAT and deployment
- Integrating source software and migration solutions (connectors & APIs)
- Be the link between the customer stakeholders and the product team, to make sure we develop the best planning strategic finance platform
- Develop design and architecture documentation
- Help customers derive value by being a product expert and problem solver – be it troubleshooting someone’s modeling issues or reproducing a bug they experienced/reported
- Contribute to improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements
- Lead cross-functional projects to develop and improve the best in breed methodology & processes, understand and educate clients on the differences between strategy, corporate finance and FP&A while demonstrating the platforms’ strength
- Manage the quality of implementation by partners
Who you are
- Exceptionally skilled in understanding complex systems and explaining them to all stakeholders so they are simple to use & maintain
- At ease with a high volume of unstructured data which you’ll need to structure & validate
- A great learner, especially of new domains: we work for very diverse customer use cases & businesses
- Excelling at building trusted relationships with a deep sense of empathy and dedication
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Fluent English, additional European languages is an advantage
- MBA or other relevant advanced degree preferred
What we offer
- Competitive compensation package
- Stock options to ensure you have a stake in Henon’s growth
- Remote first work environment
- Offsites each year quarter hosted in various cities we operate in (Toronto, Montreal, Chicago)
- High performing peers who want you to succeed
How we work
- Teamwork makes the dreamwork: We can only win as a team. We are all founders and do the right thing for our peers, Henon’s customers & partners
- Humble, yet confident: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Henon.io
- Improve 1% each day: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Henon.io community
- Turn zeros into ones: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Prioritize – Perfection is the enemy of progress: Use time to it’s maximum and focus on the tasks and deliverables that really move the needle.
We’re building a fair and inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
Follow us on Linkedin at #Henon.io
