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The Role
The role of Customer Service Representative involves dealing with inbound calls from customers, uncovering the issue and advising the customer on steps to resolve their problem. We are looking for focused, career driven individuals with passion and urge to deliver customer service. You will need to be able to communicate to a wide range of customers who will know a little or a lot about their broadband service whilst:
– Assisting customers with a wide range of enquiries regarding their accounts
– Administrating customer account details using a range of IT systems
– Responding to online customer enquiries
– Working process flows and diagnosing broadband issues to get our customers back online
– Ensuring that the workplace remains fun, relaxed and friendly
– Delivering excellent customer service for each and every customer
Person Specification:
– Customer service experience
– Flexible with working hours
– Ideally previous call centre/technical support experience, however not necessary!
– Excellent communication and rapport building skills
– Possess a positive, confident and determined approach
– Ability to work under pressure
– Resilience and capability to cope with a variety of customer problems
– Ideally experience working on computer databases
Job Types: Full-time, Part-time
Part-time hours: 20 per week
Salary: $44,000.00-$50,000.00 per year
Benefits:
- Dental care
- Life insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Tips
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
