Highland Park Funeral Centre Looking for Receptionist (Part-Time) at Peterborough, ON Full Time

Little Lake Cemetery Co./Highland Park Funeral Centre is looking for a part-time Receptionist/Clerk, with experience, to join our team. The successful candidate must have excellent customer service skills, good organizational skills, ability to multitask, a strong work ethic, and a high level of professionalism at all times. This position, primarily located in Peterborough with some support in Millbrook, involves a rotating Saturday schedule, with an immediate start date. We offer competitive wages.

Job Description

The Clerk/Receptionist is first point of contact for the public, both in person and by phone. Quick, compassionate handling of all family inquiries, including referrals to appropriate staff is critical.

The Clerk/Receptionist provides office administrative support including communications, filing, appointment bookings and record keeping.

Major Tasks:

• Answer telephone and direct enquiries to appropriate staff in a quick and compassionate manner at all times, with accuracy.
• Provide appropriate information for funeral directors, others in the death care industry and the public, as required, including assisting in mapping and genealogy requests.
• Update cemetery records and files; prepare work order for grounds staff.
• Provides interment rights information for burials.
• Open and distribute daily mail to appropriate persons, as well as forwarding emails as required.
• Keep appointment book and provide appointment reminders to appropriate staff.
• Orders office supplies as required.
• Process credit card and cash payments for the Finance Dept. in accordance with the company policies and procedures.
• Oversee the flower bed/vase program each spring, including preparing mailings, accepting and recording payments by mail/phone/email, and creating duty rosters for planting, and reconciliation of sales records.

Knowledge and Experience Required:

• College Diploma related to office procedures or equivalent courses or equivalent workplace experience

• Excellent customer service & communication skills, both written and verbal

• Strong organization skills and attention to detail in a quickly changing work environment

• Experienced in MS Word, Excel and standard office processes and equipment.

Job Types: Part-time, Permanent

Salary: From $19.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Peterborough, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• criminal record check or will you be able to receive one? (required)

Work Location: One location