HILTI Looking for Account Manager at Quebec City, QC Full Time

The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine as a top company to sell for, Hilti is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Make outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory

Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales

Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools

Demonstrate consultative selling; convince customers that they have a need for a product or service

Demo Hilti products and services in person, face-to-face, with customers

Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry and mid-level decision makers at construction/ industrial companies

Identify and select top potential accounts within assigned sales territory

Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits

Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)

Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory

Participate in construction industry trade organizations to build relationships and network of contacts

Additional duties as assigned

PEOPLE – 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Day to day you’ll report to you Manager, who will also be there to help you manage your career.

What you need is:
High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience

Previous outside sales experience with proven track record of success of growing sales to a loyal customer base within a designated geographical area while strengthening the company’s position and market share within assigned territory

Some experience with reading and understanding construction documents preferred

Previous experience of preparing professional sales presentations and quotes for customers

Previous experience assisting credit department collect on past due outstanding accounts receivables preferred

Demonstrated aptitude of cold-calling skills at customer offices and jobsites required

Clear career progression with no more than 2 companies in the last 5 years

Ability to thrive both independently and in a team environment

Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts

Excellent time and territory management skills

Must be persuasive, sales driven, customer focused, and a team player

Must be able to build prospects and business relationships

Proficient computer skills including MS Office Suite and smartphones

Must maintain a professional business appearance in accordance with HNA dress policy at all times

Career advancement may require domestic and/or global mobility

Vehicle/ Driver’s License Requirements:
Company vehicle provided for carrying tools/fasteners for product demonstration purposes

A valid G license with clean driving abstract: Maximum of 4 demerit points for the previous 3 years, no major violations in the last 12 months and no more than 2 violations for the previous 3 year period.

Account Manager has responsibility for prudent care and protection of company assets

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:
Combination of home office, meetings, driving company vehicle to make sales calls at customer’s office, and making jobsite visits will be expected. Occasional overnight travel may be required.

Adverse Working Conditions:
Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year

Construction jobsites may also expose Account Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

Safety Equipment Required:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Canadian Occupational Health and Safety Regulations (COHSR), and General Contractors

Physical Requirements:
Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.