Hilton Grand Vacations Looking for Associate Member Experience Full Time

As part of the Member Reception Team, The Member Experience Associate is expected to provide

the highest level of Member and Guest service at every point of contact, through the use of

communications and organizational and interpersonal skills, so as to ensure our position as

number one service-provider in the vacation ownership industry.

Qualifications

ESSENTIAL JOB FUNCTIONS

 Embraces Best Practices and Mission to help our Members create the

best vacations of their lives

 Provides our Members and Guests with Authentic service

 Ensures all Members and Guests are welcomed and registered to Hilton Vacation Club and acts as an ambassador of Hilton Vacation Club

 Provides switchboard and concierge services

 Must be able to provide information regarding local areas of interest for guests

 Liases and assists all other departments as needed or assigned

 Administer all Club policies, procedures and standards

 Ensures all duties on daily task list are completed and other related duties as required

 Supports all food & beverage and Member Animation programs or initiatives

 Performs cash and credit card handling duties

 Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management

 Excellent oral and written communication skills

 Computer skills, ability to compose and create emails, letters and memos

 Responsible for securely issuing and consistently tracking keys for Members and Guests

which may also include keys issued to and tracked for housekeeping and contractors/suppliers

 Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order

to effectively deal with internal and external customers

 Covers Night Audit shifts as required

 Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required

and instructed.

 Willingly assists with other related tasks as required to facilitate daily operations or unusual

circumstances

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.