Hilton Markham Suites Conference Centre & Spa
The Hilton Toronto/Markham Suites Conference Centre & Spa is seeking an energetic, self-motivated individual to join our Food & Beverage Team. Are you passionate about providing exceptional guest experience? If your answer is “Yes”, we would like to meet you. The successful candidate must be a true service professional committed to the highest levels of guest satisfaction.
The Hilton Toronto/Markham is a full-service property seeking a vibrant and dedicated Food & Beverage Supervisor (Main Restaurant, Room Service/Mini Bars and Lounge).
Responsibilities:
- Ensures high level of customer service standards throughout the outlets & service teams, ensuring guest satisfaction and maximizing revenues.
- Assists with the development, implementation and follow up of menus, marketing promotions, service delivery, and team incentives etc.
- Assists in constantly seeking creative ways to improve service and increase overall F&B revenues and profitability.
- Successful problem solver for both guests/customers and colleagues concerns.
- Assists in recruiting, training, developing, scheduling and supervising of F&B service staff.
- Provides strong leadership through positive reinforcement, training, and coaching.
- Assists with managing labour expenses within productivity guidelines.
- Leads a team of dedicated professionals to ensure the highest quality experience is provided to guests/customers.
Job Requirements:
- Two years previous Food & Beverage leadership experience in a comparable unionized hotel environment preferred
- Post-Secondary school diploma/certificate major in hospitality dedicated to providing excellent guest/customer service
- Excellent communication and people skills with the ability to lead & motivate others
- Knowledge of food, wine, spirits, and an understanding of culinary terms
- Smart Serve certification is required
- Flexible schedule (AM, PM, weekends and holidays)
- Enthusiastic customer service attitude with attention to detail
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- First-Line Managers: 1 year (preferred)