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A leading financial group in Toronto is looking to hire a customer service representative
Job Responsibilities:
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly
- Improve customers’ experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new products to customers
- Provide information to customers on their account status and account balances
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Be involved in performing some financial related and marketing transactions
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
Qualifications:
- Bachelor degree.
- 3+ years’ of experience in customer service field.
Job Type: Full-time
Salary: $22.00-$25.00 per hour
Schedule:
- Monday to Friday
Education:
- Bachelor’s Degree (required)
Experience:
- Customer service: 3 years (required)
